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Reviews (51)
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Reviewed 21 July 2017

Not a clean hotel, bathroom and Kitchen, we personally cleaned ourselves. Carpet was dirty. Front desk was never around when you tried to restalk your towls. They only do military discounts on certian types of rooms. and expect to pay your full pet deposit even if you checkout earlier than your initial date. Although they did prorate our time just not the pet.

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank 402christier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Fort Worth - Southwest, responded to this reviewResponded 22 July 2017

Please accept our sincerest apologies for failing to provide you a stay that could have met your expectations. We want every guest to have a pleasant experience, but we are sorry we fell short while you were here. Your comments have been shared with every department involved to be more diligent in the future. Counting on your kind generosity to accept our apologies, we hope you will consider a return visit.

Sincerely,
General Manager

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Reviewed 17 July 2017

My family and I have no complaints about this hotel or the employees. It was very nice loved the room we were in and it was quite. The staff were very friendly and nice they made us feel very welcomed

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank Y6500IEjennifers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Fort Worth - Southwest, responded to this reviewResponded 19 July 2017

Jennifer, thanks for the awesome feedback. We are thrilled to know all went great during your stay and that you were especially happy with our courteous associates. It was a pleasure having you at Extended Stay America - Fort Worth - Southwest, and we look forward to welcoming you and your family again soon.

Sincerely,
General Manager

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Reviewed 24 June 2017

Room layout was good for families, staff is friendly, price is good, grab-and-go breakfast selection is slim and not restocked daily, pool and permimeter area not always kept clean, room location was near elevator, lobby, and workout room so noise was loud during sleeping hours.

  • Stayed: June 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank caitlyns590
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Fort Worth - Southwest, responded to this reviewResponded 25 June 2017

Caitlyn, thank you for sharing your review. We are happy to know you liked your room and found us to be a great value in the area. I have shared your feedback with the appropriate individuals within our organization in an effort to improve our future guest experiences. We hope the positive aspects of your visit will bring you and your family back to our hotel.

Sincerely,
General Manager

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Reviewed 22 June 2017 via mobile

This hotel is so nice and very accommodating! Coventry was working the front desk and gave us great food recommendations for nearby restaurants as well as a 10% off card for Texas Roadhouse. She made sure we didn't need anything and were satisfied. We even forgot toothpaste and she was able to provide us little pouches. It was amazing! The rooms are very spacious and clean as well. Highly recommend this hotel.

Stayed: June 2017, travelled with family
Thank jpenaj3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Fort Worth - Southwest, responded to this reviewResponded 22 June 2017

Thank you for your excellent review of Extended Stay America - Fort Worth – Southwest. It's great to know you were impressed with the cleanliness of your room and liked the outstanding service provided by Front Desk associate. I will share your compliments with her. Thanks for your kind words and recommendation. We look forward to your next visit.

Sincerely,
General Manager

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Reviewed 21 June 2017

We loved this place so much, we stayed for another month. Everyone is so friendly and they go above and beyond to make your stay a great one. There are few things as stressful as having a flood destroy your house, and even with all the upheaval in our lives right now, coming back to our room with a full kitchen, a pool and a large grassy area next to a lovely little river has made this experience so much better. You would think after living in a hotel for 7 weeks my kids would be ready to go home, but they have all expressed that they're going to miss this place. There are so many things within walking distance and Main Event is a short drive away. This hotel is in the middle of so much, but with the river bordering one side of the property and a sloping hill on the other side, it has the feel of a more secluded, quieter place. Every single person from the maintenance man to the general manager are committed to making your stay a happy, comfortable one, and it really shows. Hopefully, my house never gets flooded again. But if it does, or if we ever have a reason for a staycation in Fort Worth, this is no longer my first choice, but my ONLY choice.

If you want to see pictures, check out their website. This is the first time in my entire life that I've walked into a hotel room and the room actually looked like the pictures on the website.

Room Tip: 1st floor is better for rambunctious children
  • Stayed: June 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank MissyR118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Fort Worth - Southwest, responded to this reviewResponded 22 June 2017

We are glad to read we could accommodate you and your family during this difficult time, and made your long term stay an enjoyable one. It's great to know our facilities and service were up to your satisfaction. I will share your compliments with the entire team. Reviews such as yours mean a lot! We look forward to welcoming you all back to Extended Stay America - Fort Worth – Southwest.

Sincerely,
General Manager

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