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Extended Stay America - Fort Worth - Southwest
Ranked #68 of 114 Hotels in Fort Worth
Reviewed 24 July 2017

The rooms were nice and the location was great. The site definitely needs to pay more attention to cleanliness. I had to clean the floors in my room and the stairwells were disgusting. This hotel has the ability to be very nice!

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank Fred And Dany H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Fort Worth - Southwest, responded to this reviewResponded 25 July 2017

Thank you for sharing your experience with us. We are pleased to know you liked our excellent location and your room. That being said, we are sorry for the cleanliness issues your encountered and regret the inconvenience caused. We have shared your concerns with our housekeeping team in an effort to improve our service moving forward. We hope to have the opportunity to provide you and your family with a better experience.

Sincerely,
General Manager

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8 - 12 of 73 reviews

Reviewed 21 July 2017

Not a clean hotel, bathroom and Kitchen, we personally cleaned ourselves. Carpet was dirty. Front desk was never around when you tried to restalk your towls. They only do military discounts on certian types of rooms. and expect to pay your full pet deposit even if you checkout earlier than your initial date. Although they did prorate our time just not the pet.

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank 402christier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Fort Worth - Southwest, responded to this reviewResponded 22 July 2017

Please accept our sincerest apologies for failing to provide you a stay that could have met your expectations. We want every guest to have a pleasant experience, but we are sorry we fell short while you were here. Your comments have been shared with every department involved to be more diligent in the future. Counting on your kind generosity to accept our apologies, we hope you will consider a return visit.

Sincerely,
General Manager

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Reviewed 17 July 2017

My family and I have no complaints about this hotel or the employees. It was very nice loved the room we were in and it was quite. The staff were very friendly and nice they made us feel very welcomed

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank Y6500IEjennifers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Fort Worth - Southwest, responded to this reviewResponded 19 July 2017

Jennifer, thanks for the awesome feedback. We are thrilled to know all went great during your stay and that you were especially happy with our courteous associates. It was a pleasure having you at Extended Stay America - Fort Worth - Southwest, and we look forward to welcoming you and your family again soon.

Sincerely,
General Manager

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Reviewed 24 June 2017

Room layout was good for families, staff is friendly, price is good, grab-and-go breakfast selection is slim and not restocked daily, pool and permimeter area not always kept clean, room location was near elevator, lobby, and workout room so noise was loud during sleeping hours.

  • Stayed: June 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank caitlyns590
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Fort Worth - Southwest, responded to this reviewResponded 25 June 2017

Caitlyn, thank you for sharing your review. We are happy to know you liked your room and found us to be a great value in the area. I have shared your feedback with the appropriate individuals within our organization in an effort to improve our future guest experiences. We hope the positive aspects of your visit will bring you and your family back to our hotel.

Sincerely,
General Manager

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Reviewed 22 June 2017 via mobile

This hotel is so nice and very accommodating! Coventry was working the front desk and gave us great food recommendations for nearby restaurants as well as a 10% off card for Texas Roadhouse. She made sure we didn't need anything and were satisfied. We even forgot toothpaste and she was able to provide us little pouches. It was amazing! The rooms are very spacious and clean as well. Highly recommend this hotel.

Stayed: June 2017, travelled with family
Thank jpenaj3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Fort Worth - Southwest, responded to this reviewResponded 22 June 2017

Thank you for your excellent review of Extended Stay America - Fort Worth – Southwest. It's great to know you were impressed with the cleanliness of your room and liked the outstanding service provided by Front Desk associate. I will share your compliments with her. Thanks for your kind words and recommendation. We look forward to your next visit.

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Extended Stay America - Fort Worth - Southwest

Address: 4701 Citylake Blvd W, Fort Worth, TX 76132-3634 (Formerly Extended Stay Deluxe - Fort Worth - City View)
Phone Number:
Region: United States > Texas > Fort Worth
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #68 of 114 Hotels in Fort Worth
Price Range: €62 - €95 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Fort Worth - Southwest 2.5*
Number of rooms: 1
Reservation Options:
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Also Known As:
Extended Stay Deluxe Fort Worth Hotel Fort Worth
Extended Stay Fort Worth
Fort Worth Extended Stay
Extended Stay America - Fort Worth - Southwest Texas

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