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“MANAGEMENT WONT DEAL WITH COMPLAINTS”

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Holiday Inn Express Decatur
Ranked #6 of 14 Hotels in Decatur
Certificate of Excellence
Reviewed 1 June 2017

Disappointing stay
They are apparently in the midst of construction/upgrading. Elevator didnt work, very unsafe conditions in the stairwells and dirty with construction materials etc.

Biggest problem was shower, when trying to use it with their instructiion sheet, it came apart in our hands, thus no shower.

Despite polite complaint at desk and a similar try via email,, and a folllow up call., management has not even responded to us.

DEAR FRIENDS,
BEWARE, I think you find a better alternative, I know we wont be back.

Room Tip: TEST SHOWER WHEN YOU CHECK IN Test shower when you check in...
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  • Stayed: May 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Fred P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Decatur, responded to this reviewResponded 15 June 2017

Dear Fred P,

Thank you for your recent stay with us and reviewing our property. I am pleased to see your high rating with regards to sleep quality. On the other hand, I am sorry for the inconvenience you had with the renovation and the shower in your room fell short of your expectations. I am also sorry for the level of service you had. Your feedback is very important to us as this continually helps us improve the facilities and guest services we offer to our guests. I have sent you a private message to obtain some additional details. Thank you for staying and we hope you give us another chance to make your stay as best as it can be.

Sincerely,

Anthony M
Case Manager
IHGService

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (107)
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10 - 14 of 107 reviews

Reviewed 1 June 2017 via mobile

Stayed for 2 nights. Room was very clean. All of the staff were very friendly. Bad storm knocked out electricity so Elevator was down but staff was very accommodating. Breakfast was good but I avoided the "hot" food...didn't look very appetizing. Kids loved the pancake maker.

Stayed: June 2017, travelled with family
1  Thank Tiffanie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2017

I would recommend this hotel to anybody it is an amazing place to stay clean almost luxurious especially the front desk lady name Erica she went above and beyond her Duty it really made me feel like this was home the breakfast was excellent and very tasteful I will be returning soon

Stayed: April 2017, travelled with family
1  Thank James P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 April 2017 via mobile

Everything was very nice. The new room decor was very impressive and spotlessly clean with nice bedding.

Breakfast was very good.

Conveniently located right off the highway.

Will definitely stay there again.

Stayed: April 2017, travelled as a couple
Thank jfartrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 March 2017 via mobile

Itzel at the front desk is the most pleasant person to deal with, this hotel is very lucky to have an employee like her

Rooms are very nice and clean

Marianita in the Breakfast area clean and always plenty to eat

Very satisfied with my stay

Thank you

Stayed: March 2017, travelled on business
Thank Jeff C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Decatur

Address: 1051 N Highway 287, Decatur, TX 76234-5926
Phone Number:
Region: United States > Texas > Decatur
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 14 Hotels in Decatur
Price Range: €64 - €102 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Decatur 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
The Holiday Inn Express & Suites is one of the newest hotels in Decatur, conveniently located on North Hwy. 287 between Hwy. 380 and FM 1810. Located within minutes of Historic Downtown and the Decatur Civic Center, this beautiful property is central to many quaint restaurants and unique shopping boutiques. The hotel offers 60 spacious guestrooms to include suites and Jacuzzi rooms, all featuring a 27 flat panel TV and free high-speed Internet access. Hotel amenities include free Express Start breakfast buffet every morning, 24-hr. coffee & tea service, 24-hr. fitness center and business center, outdoor pool & heated Jacuzzi. Nearby attractions include the Wise County Courthouse built in 1896, the LBJ Grasslands Fishing and Wildlife Reserve, the Wise County Heritage Museum housed in the former Decatur Baptist College building of 1892, the Oak Hills MX Park, the Texas Motor Speedway, Eagles Canyon Raceway and Historic Downtown Ft. Worth featuring Sundance Square and the Ft. Worth Stockyards. ... more   less 
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Also Known As:
Holiday Inn Express Decatur Hotel Decatur
Holiday Inn Decatur
Decatur Holiday Inn

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