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“Was better When it was Wyndham”

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DoubleTree by Hilton Hotel Dallas - Love Field
Ranked #22 of 207 Hotels in Dallas
Certificate of Excellence
Reviewed 16 August 2017

Stayed at this hotel on the 28th of July 2017. Check in was no problem. found out if I wanted to park there it would cost me $12.00 a night. Was told there was free parking behind a convenience store next door. Went there and there was a group of people having a party in the parking lot. A coworker sent me some Champagne . Told them to write a note from Her. Got it with an incomprehensible note on it. So I didn't drink it because I didn't know who it came from. Checked out and was told that I had no Charges so I was good. Got my bill through my bank and there was an extra $25.00 on the day I got there and another $25.00 on the day I left. I have no Idea what these charges were for. Used to stay at this hotel every time I came to Dallas. I will not be staying there again. Total rip off artist.

Room Tip: Go Somewhere else
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  • Stayed: July 2017, travelled as a couple
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Thank mikekeel2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeRep, General Manager at DoubleTree by Hilton Hotel Dallas - Love Field, responded to this reviewResponded 22 August 2017

Mikekeel2017,

Thank you for taking time to review our property on Trip Advisor. Your feedback is important to us because without it we cannot improve our level of service. Please accept my sincerest apologies for the issues you experience during your recent stay with us. As you said, we do have limited complimentary parking available. The remaining parking is in our paid lot.

With regards to the note you received, I am attempting to determine which of our associates wrote the letter so that we can make sure something like that does not happen again.

I was able to pull up your reservation and I saw that there was no actual charge on your account. We take a $25 authorization per night just in case there are incidental charges to the room. In your case, there was an accidental second $25 authorization obtained during the night audit process. However, both authorizations were released and you should have seen the funds go back on your account.

I hope this will not deter you from staying with us again in the future. Should you choose to return, please reach out to me directly at jmillar@doubletreelf.com so that I can personally see to it that you are well taken care of.

Jeremy Millar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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63 - 67 of 484 reviews

Reviewed 15 August 2017

Weekend trip to visit the Gay community of Dallas and explore the city's tourism. Also, we went to Six Flags. Hotel staff were efficient but need to smile more. Make patrons feel welcomed! Room was big and comfortable. Nice fitness center with many options. Pool small and shallow. We enjoyed the option to self park without fee/charge!!! Overall, it was a great location!!!

  • Stayed: August 2017, travelled with friends
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Review collected in partnership with DoubleTree by Hilton
Thank Trelis A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeRep, General Manager at DoubleTree by Hilton Hotel Dallas - Love Field, responded to this reviewResponded 22 August 2017

Trelis A.,

Thank you for taking time to review our property on Trip Advisor. Your feedback is important to us because without it we cannot improve our level of service. I'm happy to hear that overall you were pleased by our hotel. But I do hope you accept my sincerest apologies for not being greeted the way you should have been. We want all of our guests to be greeted with a warm Texas welcome and it saddens me to hear that was not the case here.

I will be sure to pass this along to the Front Office Manager so that he can review this with his staff. We hope this will not deter you from staying here again in the future.

Thank you for your feedback.

Jeremy Millar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2017 via mobile

I am writing this review from an iPad...

An iPad I accidentally left behind in my room when I checked out on a Thursday morning. When I returned home and unpacked my briefcase I remembered I had left it on the nightstand. I immediately called the hotel and when I informed the young lady that answered the phone at the front desk, she was very polite and helpful. I told her my room number, that I had checked out that morning and left the iPad on the nightstand by the bed. She promptly informed me the manager had it locked up in his office. On Friday, the next morning he called me and asked me to verify the details of my stay, my home address on the registration, and the description of what I left. He arranged an overnight shipment for next day delivery. I received the iPad today, Saturday.

WOW...!!! There are still some honest people in this world and one of them is Glenda, the maid that serviced that room when I left. She could have kept it and claimed she never found it. But no, she took it to her management. You can bet I will always stay at this hotel when I visit that area. I will be back there in a few weeks on business again, and I will personally thank Glenda and the management. This is a newly remodeled property, convenient to the airport, and with incredible customer service. My compliments to the staff and management.

Stayed: August 2017, travelled on business
Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeRep, General Manager at DoubleTree by Hilton Hotel Dallas - Love Field, responded to this reviewResponded 22 August 2017

James B.,

Thank you for taking time to review DoubleTree by Hilton Dallas Love Field on Trip Advisor. Your feedback is greatly important to us. I am so pleased to hear that you enjoyed your recent stay and that we were able to get your iPad in a timely manner! We understand how frustrating it can be when we leave items behind after a hotel stay so w want to make sure we get them back to you as soon as possible.

Glenda is a valued member of our team and I will be sure to pass along your remarks to her and her Supervisor! We look forward to welcoming you back again next time!

Jeremy Millar

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Reviewed 12 August 2017

This hotel was a perfect choice for our family of five during a stressful transition of moving to Texas and waiting for the moving van to arrive (8 days late). The staff and management went out of their way to make sure our stay was comfortable during this time. The hotel itself is nicely remodeled which includes an attractive lobby, restaurant and sitting area. The kids enjoyed the pool and close proximity to downtown and other local activities.
Thank you for making this a great stay!

  • Stayed: August 2017, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank 751713ellenb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeRep, General Manager at DoubleTree by Hilton Hotel Dallas - Love Field, responded to this reviewResponded 22 August 2017

751713ellenb,

Thank you for taking time to review DoubleTree by Hilton Dallas Love Field on Trip Advisor. We understand that moving can be stressful so I'm happy to hear that we were able to make your transition a tad bit easier.

Your feedback is greatly appreciated! Best of luck in your new home.

Jeremy Millar

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Reviewed 10 August 2017

Gteat location near Love Field. Hotel personnel extremely friendly and helpful. Meeting space was perfect for our group of 20 people. Complimentary breakfast was excellent, with many choices. Nice bar.

  • Stayed: August 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
Thank joebX7046WH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeRep, General Manager at DoubleTree by Hilton Hotel Dallas - Love Field, responded to this reviewResponded 22 August 2017

joebX7046WH,

Thank you for taking time to review DoubleTree by Hilton Dallas Love Field! I'm so happy to hear that you enjoyed your recent stay with us and that you were able to enjoy breakfast in our onsite restaurant, the Sports Page Grill. We hope for the chance to welcome you back again the next time your travels bring you to Dallas.

Jeremy Millar

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Dallas - Love Field

Address: 3300 W Mockingbird Ln, Dallas, TX 75235-5906
Phone Number:
Region: United States > Texas > Dallas
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Romantic Hotel in Dallas
#22 Family Hotel in Dallas
#26 Business Hotel in Dallas
Price Range: €110 - €210 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Dallas - Love Field 3.5*
Number of rooms: 244
Official Description (provided by the hotel):
Experience Southern charm at DoubleTree by Hilton Hotel Dallas - Love Field. Located just minutes from Dallas Love Field Airport, this recently renovated hotel is just 10 minutes from downtown Dallas and provides easy access to businesses, attractions, restaurants and entertainment. Visit the JFK Memorial Plaza, Six Flags Over Texas and Dallas Zoo during your stay using our complimentary local shuttle or just relax in one of our contemporary guest rooms. The guest rooms at this hotel near Dallas Love Field, TX, feature complimentary WiFi, a mini-refrigerator and a walk-in shower. We offer convenient, delicious onsite dining options such as Sports Page Grill and our breakfast buffet. ... more   less 
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Also Known As:
Wyndham Dallas Love Field Hotel Dallas
Holiday Inn Dallas

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