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“A painful stay at a decent hotel...”

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La Quinta Inn & Suites Dallas Downtown
Ranked #51 of 206 Hotels in Dallas
Certificate of Excellence
Reviewed 5 August 2017

I am currently in my first stay at this hotel. We stayed here because it was within walking distance from so many things downtown. Fastforward 5 minutes after we entered our room...

See pictures below.

I tried to open a 'cabinet' door, only to find out the door was not on a hinge and not a door at all. It easily slid out and promptly fell on my bare foot, which is now purple. I called the front desk and even filled out an accident report. Both times I talked to a different person at the front desk and they BOTH told me that it had happened many times before. She said they were trying to get in touch with their design team to remedy the problem. The base of the cabinet door in my bathroom was even dented and damaged from falling out before more than once. If it had been one of my small curious kids, it would have broken their foot.

So, now I will be limping through downtown to see the sights...so far a remedy has not been offered to this situation.

Room Tip: Rooms are small, so pack light.
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  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Matt E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aurora B, General Manager at La Quinta Inn & Suites Dallas Downtown, responded to this reviewResponded 7 August 2017

Dear Matt:
Please accept my apologies for the inconvenience yu experienced during your stay. There is not cabinet in the bathroom it's just a board that covers the plumbing behind it. If it was it would have a handle. I know its misleading but its how it was designed. I will behaving conversations with my staff due that this incident has not happened before.

Thank you for submitting your concerns as it will help mne further train my staff moving forward and to avoid incidents like these.

I will personally be contacting you later today.

Regards,
Aurora B

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Reviews (127)
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57 - 61 of 127 reviews

Reviewed 31 July 2017

We had a wonderful stay with great service. The room was comfortable and clean. The staff was friendly and helpful. The location was a significant plus due to being close to DART and within walking distance from historical sites as well as restaurants. We also enjoyed the Scott Bar. Thanks to all the staff who made our trip an enjoyable one!

  • Stayed: July 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank M M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aurora B, General Manager at La Quinta Inn & Suites Dallas Downtown, responded to this reviewResponded 31 July 2017

Dear Guest:

Thank you for taking the time to submit your guest experience at La Quinta-Downtown Dallas. We are pleased to hear that your stay was an enjoyable one.

We are looking forward to having you stay with us in the near future.

Regards,
Your La Quinta Staff

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Reviewed 30 July 2017

The location for sightseeing is excellent. Just a couple of blocks from Dealey Plaza. My room was small, but clean. My experience at this La Quinta was different, lets say. Firstly, I was only staying one night. I'd got up really early to fly and upon landing I'd driven an hour south of Dallas to a business meeting. So by the time I got back to spend time in my room, it was already pretty late. There was an enormous gap underneath my door, like two inches! The door didn't lock. The lock mechanism was broken. So i jammed a pillow under the door so block the light and propped the ironing board against the door! It was late, I was tired, so my intention was just go to bed and tell them at Reception in the morning. So I went into the bathroom and the very large, heavy, mirrored door came off its runners and almost flattened me! So I secured it and went to bed. The next morning I reported my issues to Reception. When I got to the issue with the mirrored bathroom door, I was given the response"yeah, they've done that a few times in the last few weeks". That was it! I wasn't looking for an apology or a free night. But I wasn't expecting that! The hotel is pleasant and has a small bar. There was a free breakfast and the location was great. But the staff? More training needed in customer service!

Room Tip: Check it first!
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  • Stayed: June 2017, travelled on business
    • Sleep Quality
    • Service
Thank ccfc1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aurora B, General Manager at La Quinta Inn & Suites Dallas Downtown, responded to this reviewResponded 31 July 2017

Dear Guest:
Thank you for submitting your guest experience during your stay at La Quinta -Downtown Dallas. I want to apologize for the treatment you received. I will be using your feedback to further train my staff and to avoid future incidents like this one.

I am looking forward for a second opportunity to make it better for you. If you ever decide to return please feel free to contact me directly.

Respectfully,
Aurora B.
General Manager

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Reviewed 30 July 2017

Newly remodeled very trendy....Perfect location close to the convention center, breakfast was awesome with so many choices that changed up everyday as we were there 4 days, executive king room was roomy and very comfortable, super clean, great staff, had an amazing stay!!

  • Stayed: July 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta
Thank jandC3499CA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2017

Great place with reasonable rates in Downtown Dallas. It is right on the edge of downtown so you don't have all the traffic, congestion and noise. Rooms are small but it was a boutique hotel before it became La Quinta. Will definitely stay here again when in Dallas.

  • Stayed: July 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta
Thank baylorbev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aurora B, Manager at La Quinta Inn & Suites Dallas Downtown, responded to this reviewResponded 27 July 2017

Dear Guest:

Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Dallas Downtown La Quinta. Our team looks forward to providing you with exceptional service in the future.

It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon.

Sincerely,

Aurora B.

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Additional Information about La Quinta Inn & Suites Dallas Downtown

Address: 302 S Houston St, Dallas, TX 75202-4706 (Formerly Hotel Lawrence)
Phone Number:
Region: United States > Texas > Dallas > Downtown Dallas
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #51 of 206 Hotels in Dallas
Price Range: €113 - €168 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — La Quinta Inn & Suites Dallas Downtown 3*
Number of rooms: 127
Official Description (provided by the hotel):
Valet Parking Only Daily fee is $25 plus tax. Pets are not allowed. ... more   less 
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Also Known As:
Lawrence Hotel Dallas

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