I originally planned to stay 3 nights, with a son home sick with Leukemia had to change our plans to 2 nights. The clerk upon arrival was pleasant and said no problem she will credit our credit card for the night we planned on not staying. I called and questioned our bill once we got back home and the owner/ manager said the credit was done in error because we booked with an online booking service. He stated the credit would be reversed. The owner was so condiscending and rude, the worst customer service I have ever received. He said he could care less if we ever stayed at the hotel again. I have a call into corporate and our credit card company to get to the bottom of this. This man can not be allowed to treat customers the way he has handled this situation.
- Official Description (provided by the hotel):
- The brand new Country Inn & Suites of College Station is open for business! Our beautiful property is located on Southwest Pkwy, minutes from Texas A&M University, with easy access to all of Bryan and College Station. We do offer the state rate as well as special group rates. We hope you consider us for your meeting, event, and accommodation needs and look forward to doing business with you!Hotel amenities include:• Business Center featuring a computer, printer access, free Wi-Fi and fax services • Complimentary hot breakfast Mon-Fri 6am-9:30am, Sat-Sun and holidays 7am-10:30am• Coffee, tea and cookies available at the front desk 24 hours (complimentary)• Daily housekeeping service• Fitness Center with treadmill, elliptical machine, stationary bike and multi-weight system• Forgotten items service• Club CarlsonSM hotel rewards program (Earn 15 points per dollar spent)• Group rates available• High-speed, wireless Internet access throughout the hotel and guest rooms (complimentary)• Guest laundry facilities• Local calls (complimentary)• Meeting room (accommodates up to 60 people)• Outdoor pool and spa• Parking on-site (complimentary)• Read It & Return lending library• Weekday USA Today newspaper (complimentary)• All hotel rooms feature a flat screen TV, refrigerator and microwave, as well as a spacious granite-appointed bathroom. ... more less
- Reservation Options:
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