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All reviews hospitality room biscuits and gravy weight machine great cookies clean hotel front desk yogurt bed was very comfortable a great place to stay hot breakfast the breakfast area recommend this hotel fitness room staff was very friendly and helpful fridge and microwave easy access road noise
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Reviewed 27 August 2018 via mobile

Staff, especially Erika, is the Best!
Good breakfast. Really the quietest rooms I’ve ever been in. Stayed in 3 different rooms during my visit do to check-in check-out for traveling. Every bathroom the same.... No water pressure in shower. Come on... Fix that!!

Stayed: August 2018, travelled on business
Thank frequenttraveU3264BR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony H, General Manager at Best Western Boerne Inn & Suites, responded to this reviewResponded 28 August 2018

Dear frequenttraveU3264BR: Thank you for reviewing your recent stay at the Best Western Boerne Inn & Suites. Your rating and comments are appreciated since they provide us valuable insight into how our guests perceive their stay with us. We will definitely look at the shower in the room to determine the issue that impacts the shower pressure. We will recognize Erika for her efforts. We hope to see you again soon.
Sincerely,
Tony H.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2018

Great hotel. Poor maid services. Need a little touch up in rooms. Odd lighting. Good breakfast. Large lounge. Staff nice but unusually quiet for hotel. No smiling greeting or offers of advice etc. We asked questions not knowing area. Bland short answers. Could of been a better visit with just a few changes in touching up paint and poor lighting.

  • Stayed: August 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Karen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony H, General Manager at Best Western Boerne Inn & Suites, responded to this reviewResponded 20 August 2018

Dear Karen R: Thank you for reviewing your recent stay at our hotel. We apologize for the insufficient service and hospitality your received during your stay. Your review will be shared with the staff and used as a training tool to ensure every encounter with the guest makes the guest feel welcome and truly desired as our guest. Your experience is not the normal one received by our guests and I am sincerely sorry for your experience.
Sincerely,
Tony H.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2018

My husband and I were visiting friends in the San Antonio area and were looking for an alternative to the heavily trafficked areas inside the loops of the city. We found it in the Best Western Boerne Inn & Suites. It’s a quiet, clean hotel that’s new and appealing. It’s very convenient to I-10, located on the westbound frontage road, but has surface street access toward the east. It’s convenient to San Antonio (about 30 minutes away) and the rooms are a lower rate. Ours was a nice size and came with a fridge and microwave. There’s a great outdoor pool, very clean, good temperature, and big enough to swim laps in. There’s also a nice fitness room with aerobic exercise equipment and a weight machine. They offer a complimentary standard hot breakfast with good choices and the breakfast room is spacious and sunny. They have a full laundry room (and it’s only $1.00 per load for each washer and dryer), which we took advantage of during our stay.

Our room was on the side fronting I-10 (despite a prior request for the quiet side) and it was noisy at night. Thankfully, the A/C fan helped cover the noise, and we had the option to select “Constant Fan” when we wanted to sleep. The bed was very comfortable and we had good choices for firmness in the pillows.

Boerne itself is a nice town, and a welcome place to decompress after the busy-ness of the big city. The hotel is just a short drive from Main Street, where there are charming shops and many restaurant options. It’s also one mile/one freeway exit from the local HEB, which is a great supermarket chain where you can find just about anything you need.

Kudos to Anna at the front desk who helped us not only with check-in but with dinner recommendations and local directions. She was always friendly and pleasant and seemed genuinely glad to see us whenever we returned to the hotel.

Overall, it was a great stay, and had our room been away from the highway noise, it would have been excellent. The hotel backs up to a residential area, so the rest of the surroundings are very quiet and, indeed, tranquil. We would definitely return here on our next visit to the Alamo City.

Room Tip: The rooms on the highway side are noisier; we asked for a room away from the highway, but they didn't have one so they must go fast.
  • Stayed: July 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Galeda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony H, General Manager at Best Western Boerne Inn & Suites, responded to this reviewResponded 21 July 2018

Dear Galeda: We appreciate you taking the time to fully evaluate your stay with us at the Best Western Boerne Inn & Suites. We also feel that we provide an excellent option to staying in San Antonio, providing a quiet and restful location in the beautiful Hill Country of Texas. Our staff is dedicated to helping each guest enjoy their stay with us and provide the opportunity to truly appreciate the our city and all that it has to offer. We look forward to your next visit.
Sincerely,
Tony H.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2018

Very clean place from the lobby to the room. The staff were friendly and helpful. They have a nice swimming area. They are not far from the town, the caverns we were going to see were right up the road. Wold stay here again for sure.

  • Stayed: July 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank frogystyle24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony H, General Manager at Best Western Boerne Inn & Suites, responded to this reviewResponded 19 July 2018

Dear frogstyle24: Thank you for reviewing your recent stay at the Best Western Boerne Inn & Suites. Your rating and comments are appreciated and will be shared with the staff to encourage them to continue to provide the highest level of hospitality and service our guests expects. I am pleased to see that we were convenient to caverns and hopefully you had a chance to see more of the beautiful Hill Country during your stay. We look forward to your next visit.
Sincerely,
Tony H.
General Manager

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Reviewed 10 July 2018

The hotel was clean, the staff was very friendly!! Very clean hotel which is a MUST for us!! Breakfast was good and the staff there were so nice, sweet!! Our highest praise for this location! Thank you to all of the staff!!

Stayed: April 2018
Thank bruceslady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony H, General Manager at Best Western Boerne Inn & Suites, responded to this reviewResponded 11 July 2018

Dear brucelady: Thank you so very much for reviewing your recent stay at the Best Western Boerne Inn & Suites. We are always excited to hear that our level of service and hospitality makes your stay comfortable and enjoyable. We hope to see you again soon.
Sincerely,
Tony H.

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