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“Great family mountain getaway”

Review of ABOVE THE CLOUDS

Exterior
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Exterior
Exterior 2 Living Room
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Very good
8 reviews
Exterior
Exterior 2
Living Room
Living Room 2
Dining Room and Kitchen
Kitchen
Bedroom
Bedroom2
Bedroom3
Indoor Jacuzzi
Indoor Jacuzzi 2
Pool Table
Jacuzzi
Jacuzzi 2
Jacuzzi and Deck
Deck
Mountain View
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Overview
Holiday Rental House -
2 Bedrooms, 2 Bathrooms, Sleeps 6
Sevierville, Tennessee

Reviews from our community

Very good - based on 8 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
Anna B
2 reviews
“Slightly stressful vacation.”
Reviewed 4 October 2014 for a stay in September 2014

Upon arrival my husband and I was very pleased with the view from the balcony as well the left bedroom. Much better than shown in the pictures. The cabin is also secluded but easy to get to. My only complaint is that we were not able to use either of the jacuzzi tubs (that we paid for) during our visit. The jets were covered in orange build up so when the water filled and the jets came on the whole tub would turn yellow orange. When we called, they sent out housecleaning, she cleaned the tub but after filling and draining twice the tub was still left with orange residue. (I understand yellow water but orange bubbles is a no). We emailed the pictures to heartland and they sent someone out to adjust water pressure but I did not notice a difference and did not feel like cleaning the tub before testing the water (I'm on vacation!)

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
7 Oct 2014
Thank you for your review. Some cabins have city water, some have sulfur water (colorless and has a egg smell) and this particular cabin has iron well water (has yellow color and no smell). The water is completely safe to use it just has a color. This would be why when the jacuzzi tub was cleaned, the water still showed yellow. It was not due to build up or uncleanliness of the tub. It was the water color. When using the shower or the running the sinks the water does not look like this. It is clear. It shows yellow in the tub because you are running water constantly to fill up the tub. The owner was contacted in regards to the water and has put a water system in the cabin. It's great to hear you enjoyed the privacy of the cabin and the beautiful mountain view the cabin offers.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2fun2
Stafford, va
1 review
“Great family mountain getaway”
Reviewed 17 August 2014 for a stay in August 2014

We rented this cabin because we needed something wheelchair accessible. Loved it & would rent again. Wide open inside with shower chair & hand sprayer in one bathroom. Ramp into cabin a bit steep but to be expected as this is on the side of a mountain. Kids loved pool table, hot tub & fire pit. Saw a mama bear & cub on our way to Cade's Cove. Loved being close to national park. Cabin was home away from home all week & enjoyed going back to relax each night. We will be back!

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
21 Aug 2014
Thank you for your wonderful review. It is wonderful to know your family had a great time at Above the Clouds cabin and it had everything you needed and wanted in a cabin. It is always a vacation to remember when you get to see the bears that live here in the National Park. We would love to have you stay with us again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Daphne L
Thibodaux, Louisiana, United States
1 review
“Beautiful cabin, but very stressful roads”
Reviewed 11 August 2014 for a stay in August 2014

The cabin is very very beautiful. I am in a power wheelchair and found the city of Gatlinburg and Pigeon Forge very accessible. The cabin was somewhat accessible. The ramp was very steep and caused issues when it rained. There was no ramp for the step down leading onto the balcony near the hot tub. Putting cement for parking that leads to the ramp would have also been a plus. Other than these few issues, the cabin was wonderful.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The view
Liked least: The sun shines in your face in the bed.
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
18 Aug 2014
Thank you for your review. We are happy to hear you enjoyed the beauty of the cabin. I will suggest to the owner to look into paving the driveway so it will be much easier to maneuver on. We are always happy to accept suggestions that will help make your stay wonderful. We hope you will stay with us again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
grand rapids
Reviewed 17 April 2014 for a stay in April 2014

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
17 Apr 2014
Thank you for your review. We are so happy you enjoyed the cabin and the mountain view it offers. We hope to see you again soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Georgia
Reviewed 12 January 2014 for a stay in January 2014

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
A romantic getaway
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
12 Jan 2014
Thank you for your review. We are so glad you enjoyed your stay at Above the Clouds cabin and got to enjoy the privacy of the cabin and the mountain view. We would love to have you again when you are up this way again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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