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All reviewsfull kitchenlazy riverbedroom condopool attendantwater slideswasher and dryerpool areapigeon forgeindoor waterparkfresh towelsgreat for kidsliving areaputt puttall agessleeper sofatoilet paperfamily vacation
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Reviewed 5 July 2016

We had a great time at this resort. Very family friendly. The room was nice and spacious. Our soon loved the indoor and outdoor pools. The staff was very nice and helpful. Check-in/Check out was easy. We will be back.

  • Stayed: July 2016, travelled with family
    • Location
    • Cleanliness
    • Service
Thank kwiser247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THeResort, Manager at Resort at Governor's Crossing, responded to this reviewResponded 8 July 2016

Thank you for taking time out of your day to let us know about your time with us! We are always eager to hear from our guests as they are able to provide us with the truest gauge of how we are performing.

We are so happy that you found your unit to be clean, inviting, and spacious. A lot of thought was put into the layout of our units and it's always nice to learn that our guests appreciate this effort.

Again, thank you for the vote of confidence and as always, we look forward to serving you again in the future! Have a wonderful day and safe journeys along the way!

Jason Smith
Manager on Duty
The Resort at Governor's Crossing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2016

We picked this resort because we really wanted to stay further out to avoid traffic and we thought the kids would enjoy the water park during the day. The condo was very clean and very nice. We enjoyed it so much that we checked out talking about when we could come back and stay a few days again. I saw mixed reviews when I first booked our vacation but this place is definitely a resort I would choose again!

Room Tip: If you want quiet, ask for a room not facing the pool.
  • Stayed: June 2016, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank UKTeresa8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THeResort, Manager at Resort at Governor's Crossing, responded to this reviewResponded 8 July 2016

We appreciate your honest review of your stay with us! We value all that our guests share with us and welcome the opportunities to improve upon our Guest Services.

We were so pleased to learn that you and your family enjoyed your unit as well as the premier location of our property! Our staff will be so delighted to know that their hard work continues to pay off with happy guests. We will be sure to share your satisfaction with everyone here.

We thank you for taking the time to share your thoughts with us! We all look forward to your next visit with us. Have a wonderful day and safe journeys along the way!

Jason Smith
Manager on Duty
The Resort at Governor's Crossing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2016 via mobile

Positive: lots of swimming opportunities for all ages. Room was nice and clean. Staff was helpful and friendly. Close to everything. Very good location.

Negative: I wish we would have been given more than two towels per day. Putt putt golf course was a dud. Our window looked at the back of a building. Beds were uncomfortable.

When I was looking for a place to stay - my children were my main concern. This place was perfect for kid because of all of the swimming pool options, kitchen and washer and dryer. We will definitely consider coming back but ask for a better view.

Stayed: July 2016, travelled with family
1  Thank Mckellesumrall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THeResort, Manager at Resort at Governor's Crossing, responded to this reviewResponded 8 July 2016

Thank you so very much for your review of your time with us! Feedback from our guests is so very important to us here and we welcome any and all comments our guests choose to share with us.

We were sorry to learn that you did not enjoy the location of your unit. Please know that we have the ability to reserve rooms that face the outdoor pool so please make sure to ask for this when you make your next reservations. Also, should you find anything in your unit that is not to your liking, we are always more than willing to find a resolution to the issue as quickly as possible.

We hope to be afforded another opportunity to provide you and your family with a superior vacation experience. We look forward to seeing you again real soon and wish you all the very best this year has to offer!

Jason Smith
Manager on Duty
The Resort at Governor's Crossing

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Reviewed 2 July 2016

We have stayed at probably 20 different places between Sevierville and Gatlinburg and I have to say this place is my absolute favorite. As a family now with a small child we don't go on vacation to deal with chaos or tiny hotel rooms. We have always found the space to stretch out and relax here at the Resort. The staff is hands down friendly and wonderful to deal with and can get you discounts at several places around the city. We have an absolute blast every time we come here, and always look forward to the next time.

Room Tip: Every room we have been in from a king suite to a 2 bdrm has been wonderful.
  • Stayed: June 2016, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Scarlett S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THeResort, General Manager at Resort at Governor's Crossing, responded to this reviewResponded 3 July 2016

Thank you for such a positive review but more importantly thank you for choosing The Resort at Governor's Crossing to spend time with your family and make Smoky Mountain Memories. We are so glad of the 20 places you have stayed our full sized condos have become your favorite. Our staff does strive to help each guest have the most enjoyable time possible while on vacation. I will pass on your encouraging words to staff and look forward to seeing you again soon!


Thank you, Heather - General Manager

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Reviewed 2 July 2016

My husband and I enjoyed our stay very much. Room was very comfortable and the staff were extremely helpful and friendly. The pool area was great. Plenty of chairs and also tables with umbrellas to give some shade for those of us who do not need to be in the sun. The location was perfect, close to good restaurants and entertainment! We would recommend this resort highly.

Room Tip: We were in room 1312 which was good for a couple, queen size bed, and kitchen included. View overlooked the pool Appreciate great AC!
  • Stayed: June 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Joyce E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THeResort, General Manager at Resort at Governor's Crossing, responded to this reviewResponded 3 July 2016

Thank you for such a positive review but more importantly thank you for choosing The Resort at Governor's Crossing to spend time with your family and make Smoky Mountain Memories.

The pool area is almost everyone's favorite place! I will pass on your encouraging words to staff and look forward to seeing you again soon!

Thank you, Heather - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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