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“Exceeded Our Expectations”
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Review of Gateway to Heaven

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Overview
Cabin -
4 Bedrooms, 4 Bathrooms, Sleeps 12
Pigeon Forge, Tennessee

Reviews from our community

Average - based on 10 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
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English first
MonicaSch...
Fort Worth, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Exceeded Our Expectations”
Reviewed 27 July 2015 for a stay in July 2015
1
person found this review helpful

If you are expecting the Bellagio this is not it. If you are expecting a nice vacation cabin in a great area with an awesome view, this IS it. We had seven of us in our group who used this cabin as our base while we headed out into GSMNP and the surrounding areas of Pigeon Forge and Gattlinburg. The price for this four bedroom (three plus one kids) cabin was comparable to other two bedroom cabins in the area. We have rented houses in the past for our family vacations so we know "vacation houses" are going to be a bit dated and are not going to have the best decorating (unless of course you are willing to pay top dollar). The decorating mainly consisted of black bears. We all took a guess as to how many there were (not including fabric) and we counted 129 of them throughout the home. But honestly they were perfect for the area and did complement the cabin. All 129 of them!

That being said, a few things could be replaced such as the blinds and comforters (The sheets and pillows were fine.), the pool table felt, the grill, and the trash picked up below the deck, and this would make a big difference. The bones of the cabin were great. A fairly large great room easily accomodated our group of seven, and each bedroom had its own large bathroom. The cabin was fairly clean although we did have to wipe down and pick up a few things. The attention to detail could have been a bit better.The kitchen supplies were average to sparse but from our past experience we did expect this and brought a tub of our own items. The washer and dryer worked satisfactory as did the dishwasher. The grill was trashed so we called and it was replaced right away. The hot tub was great. The furniture and beds were good. The house was in a really pleasant quiet gated neighborhood, and it was nice to be a short drive (8miles) from the congestion and chaos of Pigeon Forge. Wear Valley was great! It was much more "laid back" than the much more "touristy" Pigeon Forge. The cabin was one mile from one of the entrances to GSMNP where we took advantage of dayhiking and site seeing. We did zip line and white water raft in the area. As far as meals we had all of our breakfasts and most of our dinners there at the cabin which worked out really well with the open kitchen great room. It was a nice place to meet.

I know I have somewhat "knit picked" the property, and I did this just to share my perspective. But the cabin generally was very nice, as was the neighborhood and town in which itwas located. Overall I would recommend the place, and I would give it a 4.5 out of 5 stars, and if I ever decide to go back to the area I would stay here again. It worked out great for us.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The view.
Liked least: Lack of attention to detail.
Travelling group: Extended Family
Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
5 Dec 2015
Dear MonicaSchultz from Fort Worth, Texas,

Thank you for staying with us in Gateway to Heaven. We appreciate your review and I wish to apologize for the condition of the blinds and comforters that you mention as well as the cleaning issues. I have followed up with our team and they have informed me that most everything has since been addressed. We do want our guests to have a wonderful visit and will do our best to correct any problems as soon as possible as you so kindly mentioned regarding the grill.

Guest feedback is the most important tool that we can use to improve our service and I wish to thank you again for taking the time and your concern, to let us know.

We genuinely appreciate you choosing to spend your vacation with us, and hope to have the opportunity to accommodate you again during a future visit to the Smokies.

Sincerely,
Sherri T
Assistant General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Darren A
Brandenburg, Kentucky
Level 3 Contributor
14 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Very secluded privite 4 bed room cabin on the very top of a mountain.”
Reviewed 18 May 2015 for a stay in May 2015
1
person found this review helpful

This was the third time I've taken my friends and family to Gate Way To Heaven.The cabin is on top of a very high mountain,in a private gated area.You have to have a password to open the iron gates to enter this cabin property. Gate Way to Heaven is at the top of a very large mountain.There's 4 bed rooms with enough beds to sleep 12 people.Awesome game room down stairs with 2 bed rooms.On the top floor there's two bed rooms that open up to walk out to the deck. Where there's a hot tub that extends out with a gazebo roof over the top.I've stay at several cabins over the last ten years at Sugar Maple Cabins. By far Gate Way To Heaven is the most secluded cabin with the most beautiful peaceful view of the maintains of any cabin.There is no other cabins near by.The only thing you might see is a quarrel,fox,or bear. If you want to get away to a very private secluded cabin on top of the mountain.Take your friends and family to Gate Way To Heaven.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The privite secluded area where the cabin was located.
Liked least: No wifi
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
Large groups People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
14 Apr 2016
Dear Darren,

Thank you for taking time to let us know that you enjoyed Gateway to Heaven! We are pleased that you appreciated the unique features that Gateway to Heaven offers, and hope that you will be able to return in the near future for another stay with us. We look forward to welcoming you back.

Sincerely,
Sherri Thomas
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bmccohane...
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Terrible, terrible, stay away!!!”
Reviewed 26 January 2015 for a stay in January 2015
2
people found this review helpful

Poorly kept, tired decor, sparsely furnished and Wyndham was slowly responsive and only relocated after throwing a fit.

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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