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“wet floor express”

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La Quinta Inn & Suites Pigeon Forge
Ranked #10 of 90 Hotels in Pigeon Forge
Certificate of Excellence
Riner, Virginia
1 review
“wet floor express”
Reviewed 12 February 2012

We have stayed at this particular Red Roof many times and been extremely satisfied with the results, but this trip was different. We got in on Friday night, beat from the day at work and then 4 hours on the road. My husband immediately got into the bed. I was puttering around getting ready for bed and thought the floor was really cold. When I took my socks off they were wet. I kind of freaked out, but this room didn't smell bad and my hubby said he was too tired to move anyway. Next morning when we told the desk staff the reply was maybe it got shampooed that day accidentally. We asked about changing rooms and they were very noncommital. There was no I'm sorry, no let's make this right. There was no regard for our discomfort at all. It was more an attitude of crap happens. Not the response we expected.

Room Tip: check the floor first thing
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Stayed February 2012, travelled as a couple
Helpful?
Thank bobbittridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RedRoofPFGM, General Manager at La Quinta Inn & Suites Pigeon Forge, responded to this review, 5 March 2012
I would like to apologize for the inconvenience that you experienced during your stay. Upon researching the incident it does appear that the room that you were checked into did have the carpet cleaned earlier that day. I apologize that this was not handled in a better manner and do hope that you will give us the opportunity to better serve you on your next stay.


Alfred Myers
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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803 reviews from our community

Traveller rating
    505
    198
    55
    26
    19
See reviews for
399
259
13
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (92)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Easley, South Carolina, United States
1 review
Reviewed 17 January 2012

It was a very nice hotel and we had a great experience there. Breakfast was good enjoyed the pool. Loved the king sized bed

Room Tip: get the top floor if on the end rom its a great view
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  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carolyn A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
Reviewed 3 January 2012

Comfortable beds, very clean, soft sheets & towels, nice indoor pool, quiet halls. Great hotel for a great price. Only complaints were low water pressure in the shower, no free conditioner for hair, and free breakfast had no protein or fruit options for diabetics. Will definitely stay there again!

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tweedle16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hattiesburg, Mississippi
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 January 2012

This motel is not what you usually expect to get with any Red Roof. It is updated & remodeled, is very clean with no odors usually at most motels. The breakfast area is clean but slightly small. It would be much better with a little more selection or more varying foods. The staff is excellent esp. Tim & Brian who were very concerned to see that our stay was perfect.

Room Tip: Get odd number rooms for a better view of the mountains.
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  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank natshel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Statesville, North Carolina
Level Contributor
4 reviews
Reviewed 31 December 2011

We always try to stay at Red Roof's because they have a great rewards program and I have a discount card through National Education Association (NEA). Most hotels we stay in our nice/average. This one- not so much. We stayed in the 2 room king suite with jacuzzi and fire place. Upon arrival the room had an odd smell- after staying one night I realized it was the smell they use to cover up that it had previously been a smoking room. It was very strong and stuck it self to all of our personal belongings- yuck! Everything was just average, except the bathroom. It was completely below average. The door handle looked like it had been broken into after someone locked them self in/out of the bathroom. The ceiling above the shower had water damage. The washcloth bar in the shower was broken. If you sat on the toliet and didn't shut the door first- you were unable to shut it because the door literally would smack you in the face. The lobby of the hotel was nice and the furniture was nice. We had to wait on the elevator as their is only one for the whole hotel.The jacuzzi in our room also had broken buttons on the inside of it. The remote for the tv did not work after changing the batteries. The staff was friendly and the cleaning staff was very friendly. They wanted to talk to us more than they wanted to clean. If you want a "nice" place to stay- this is not this it is completely below average.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jessica P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about La Quinta Inn & Suites Pigeon Forge

Property: La Quinta Inn & Suites Pigeon Forge
Address: 125 Community Center Drive, Pigeon Forge, TN 37863-3224 (Formerly Red Roof Pigeon Forge)
Phone Number:
Region: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Pigeon Forge
#6 Family Hotel in Pigeon Forge
#7 Business Hotel in Pigeon Forge
Price Range (Based on Average Rates): €€
Hotel Class:2.5 star — La Quinta Inn & Suites Pigeon Forge 2.5*
Number of rooms: 81
Reservation Options:
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Also Known As:
Red Roof Pigeon Forge Hotel Pigeon Forge
Red Roof Inn Pigeon Forge
Red Roof Inns Pigeon Forge
Pigeon Forge Red Roof Inn

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