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All reviews mellow mushroom front desk outdoor pool walk in closet waffles the sofa bed sitting area the breakfast area ferris wheel free breakfast rooms are large fitness center would stay here again the main drag convenient location great place to stay very nice hotel
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Reviewed 12 July 2016

Very easy to walk to trolley stop and dining, yet not right on the busy street. Quick access to the by pass road as well. Housekeeping her was above the standard and the breakfast was good. You can buy tickets and even print off coupons for other activities in the lobby area. Great hot tub to relax in after a long day of fun.

Room Tip: Fifth Floor was quiet and nice. Elevators are efficient.
  • Stayed: July 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Tammy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheyenne G, Front Office Manager at SpringHill Suites by Marriott Pigeon Forge, responded to this reviewResponded 19 July 2016

Tammy L,
Thank you for your review of our beautiful Springhill Suites by Marriott in Pigeon Forge, Tennessee. We are pleased your accommodations, breakfast and your service was to your satisfaction. Our team works hard to provide exceptional service.

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Reviewed 9 July 2016

Our group reserved five rooms for three nights at this hotel, and Melanie was great to work with! She made sure everything went well, as the desk staff also did the same. Our housekeeper Nicole also did a great job with our rooms. My only comment for ALL SpringHill suites is that they need to begin using the same supplier for their breakfast items, such as the eggs, that Hampton Inn uses as it is a much superior product. Thanks again to this great staff for a memorable stay in Pigeon Forge!

Room Tip: All rooms we booked were good and they were on the fourth floor.
  • Stayed: July 2016, travelled with friends
    • Location
    • Rooms
    • Service
Thank VA19572016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheyenne G, Front Office Manager at SpringHill Suites by Marriott Pigeon Forge, responded to this reviewResponded 19 July 2016

Irv19572016,
Thank you for your review of our beautiful Springhill Suites. We are please you enjoyed your stay with us. Our team works diligently to prove impeccable accommodations and friendly service. Melanie and Nicole are great examples of this. Once again, thank you for your review and we look forward to your next stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2016 via mobile

This hotel is conveniently located off the main strip and it has ample parking. The rooms are configured in an odd way so they feel congested. The bed was kind of hard but comfortable enough. The sofa in the room was hard as a rock. The lighting in the bathroom was pretty bad, and my view was non-existent. The bathroom was spacious enough as well. The room just felt cramped.

They did have an outdoor pool with a slide, and also an indoor pool, which is great.

The hotel was nice and clean, and the staff was accommodating.

Stayed: July 2016, travelled with family
Thank Jackie O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David D, General Manager at SpringHill Suites by Marriott Pigeon Forge, responded to this reviewResponded 8 July 2016

Thank you for taking a moment to review our SpringHill Suites in Pigeon Forge, Tennessee. Your comments are helpful and very important to us as we plan our future renovations of our guestroom suites. Thank you for also mentioning our convenient location within the city, hotel amenities and accommodating team. If we can provide further assistance or if you would like to discuss your visit in further detail, please don't hesitate to contact me directly.

Sincerely,
David Duda, GM

SpringHill Suites
120 Christmas Tree Lane
Pigeon Forge, TN 37863
(865) 453-4514
david.duda@Marriott.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2016

After a bad experience with another hotel, this hotel's staff worked hard to help us check in quickly with an emergency early check in. Also, this room actually was a handicapped accessible room with a shower to match. They could design their luggage carts to be heavier and more durable. Also, the microwave, refrigerator, and air conditioner actually were operational, which cannot be assumed.

Room Tip: Keep in mind that the Wi-Fi is spotty in quality.
  • Stayed: June 2016, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank thwest60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2016

Showed up for check in an hour earlier than the 4 pm check in time, we were told promptly that they had no cleN rooms and we would have to wait an hour for one to be available. Fortunately for us, after asking if reception could take care of our luggage whilst we went out, another lady at reception was able to find us a room and check us in immediately. It was very much appreciated. The room was nicely laid out with seperate bathroom and lounge area with kitchenette. Everything was clean. Wifi included but slow. Breakfast included with the usual offerings, it was nice but the state of breakfast area was not the best. Housekeeping overall was sufficient , however we had one Occassion were we were leaving for the day when a bag of towels were being hung on our door - well before 10 am - we were more than happy to let housekeeping into the room, however they questioned if needed the room cleaned or not, in other words, I'd rather hang this bag of towels and not clean your room. Ok we took the bag....and kept the tip !!

  • Stayed: June 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Janny_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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