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All reviews centennial park great location within walking distance the breakfast area free breakfast west end full kitchen would definitely stay here again uber ride breakfast staff short drive fresh fruit great place to stay excellent stay outdoor pool clean rooms would highly recommend this hotel
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Reviewed 12 November 2018

We were checked in 2 hours after we arrived (we arrived at 3, the posted check in time) and had to sit in the lobby while the staff was unable to inform us of why our room was not ready. They were not even slightly apologetic and we had to pay full price for a room that wasn’t ready for us when we paid for it.

Date of stay: November 2018
  • Trip type: Travelled on business
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Review collected in partnership with Hampton
Thank Global46321442626
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager2330, General Manager at Hampton Inn & Suites Nashville - Vanderbilt - Elliston Place, responded to this reviewResponded 14 November 2018

Dear Global 46321442626,

I am truly sorry that your experience wasn't up to our standards or yours. Our check in time is 3:00 PM and rarely do we run into situation where we cannot get our guests into a room by that time. Your feedback is very important to us and we truly appreciate it. The feedback given to us by our guests is used to train our team and to improve on our processes and procedures. We have shared your feedback with the team to improve on our future guests stays and how we communicate with our guests.

Thank you again,

All the best,

Mike Huston

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 November 2018

Reservation was for a suite. Arrived for check-in, we were told the room was not ready and the clerk did not know when it would be ready. An hour later, room still not ready and no idea when it would be ready. Forty five minutes later checked again and room still not ready and no idea when it would be ready. At that time I requested 3 separate rooms at no additional charge. The clerk checked with the manager and somehow a suite was ready. Room had odor of mold and urine. Kitchen stove was crawling with ants in the morning.

Date of stay: November 2018
  • Trip type: Travelled with family
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Review collected in partnership with Hampton
Thank Connector37762308554
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager2330, General Manager at Hampton Inn & Suites Nashville - Vanderbilt - Elliston Place, responded to this reviewResponded 12 November 2018

Dear Connector37762308554,

I am truly sorry that your experience wasn't up to our standards or yours. Thank you very much for taking valuable time out of your day to provide us with feedback regarding your stay. Your feedback is very important to us and we truly appreciate it. The feedback given to us by our guests is used to train our team and to improve on our processes and procedures. We have shared your feedback with the team to improve on our future guests stays.

Thank you again,

Sincerely,

Mike Huston

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2018

I spend about 150 days a year on the road, I’ve stayed at this property many times, the staff is wonderful, the hotel is clean and comfortable. And free parking. This is all ways my go to hotel in Nashville.

Date of stay: November 2018
  • Trip type: Travelled on business
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Review collected in partnership with Hampton
Thank bennyrg2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 October 2018

My wife and I just returned from a 4 night trip to Nashville. Often we stay at a Hampton and this time we picked one near Vanderbilt. It was on a fairly quiet street as opposed to the other Hampton nearby. The hotel was an easy place to take day trips or to drive to restaurnts and tourist sites.

But, the best patr was the friendly staff. Everyone greeted you with a smile and hello. The front staff, in particular Tabathia, were very helpful and friendly. During breakfast, the usual fare but presented well and tasty, Richard was welcoming people as he busied himself with restocking the coffee, even handing out mints happily.

We did have an issue with our room not being made until afternoon. But when we called, someone came within a few minutes. Later, the supervisor came to apologize amd make sure we were satisfied.

Room tip: Great starting point for tourist sites
Date of stay: October 2018
  • Trip type: Travelled as a couple
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Thank Hobogeorge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 October 2018

3 friends converged in Nashville for a great visit! Our suite provided plenty of space, kept us fed each morning and we felt welcome daily by the amazing staff. If we decide to return to Nashville, we will stay here again.

Date of stay: October 2018
  • Trip type: Travelled with friends
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Review collected in partnership with Hampton
Thank Linda T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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