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Reviews (229)
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All reviewsrooftop poolexcellent hotelcar parkbbq areapublic transportcomfortable bedfew teething problemseating placesmodern hotelour wedding anniversarytrain stationan abundancecentral shopping centrelocated closeyarra valleyhighly recommend this hoteldown stairs
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Reviewed 5 April 2018

Very happy with the hotel, it was clean and the staff were friendly. It was within walking distance to Box Hill restaurants and the train and tram. I will stay again next time in Melbourne and would recommend to others

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank lucasspartalis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 March 2018

Couldn't be happier with my stay at The Chen! everyone was so helpful always happy, checking in was pretty easy finding everything was easy as everyone who was there to help checking us in told us everything we needed to know! if we are to come back to Melbourne I would defiantly come back and stay at The Chen.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
3  Thank 56jeremy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2018 via mobile

This luxury hotel has recently undergone extensive renovation and the results are excellent. Conveniently located close to the shopping precinct and public transport. Very large rooms with more than just the usual conveniences. My room (409) had great views and a kitchenette with a dishwasher, microwave and stove top. The bed was super comfortable and I slept better than I do at home. Good air conditioning and free internet. The staff were extremely friendly and helpful. The second tower has a fully equipped modern gym in the basement. On the top floor they have a fantastic pool with views all around and even a barbecue for guests to use. On the downside there is no easy drop off area when arriving by car, but I do believe they offer free parking. Overall, I would highly recommend this hotel!

Stayed: February 2018, travelled on business
3  Thank Steve B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy_Moylan, General Manager at Art Series - The Chen, responded to this reviewResponded 4 April 2018

I’m thrilled to hear you enjoyed your time with us at The Chen !

We strive to leave a positive impression with each and every one of our guests, so it’s fabulous to hear that we’ve been successful in doing so.

Certainly sunset view from the rooftop deck is second to none and very pleasing on the eye, we are very proud of it.

We look forward to welcoming you back in the near future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2018 via mobile

I stayed at The Chen because accommodation was very difficult to find where I normally stay near the city due to an event. I’ve always liked eating at Box Hill so the location was perfect for me. The hotel is very reasonably priced and the room was clean and modern with a very comfortable bed. It’s a very short walk to shops and restaurants so an great alternative to the city

Stayed: March 2018, travelled solo
4  Thank NUFCadl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy_Moylan, General Manager at Art Series - The Chen, responded to this reviewResponded 4 April 2018

Wow - 5 Stars !
Thankyou very much for your review we are thrilled to read our staff made a positive impression.
We hope to see you soon in the future,
Regards
Amy

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Reviewed 22 March 2018

This hotel was surprisingly exceeded expectations. Hotel is brand new and rooms are top notch! Even the staff are extremely accommodating. They even let us checked in early and provided an outlet adapter when requested. The rooftop pool was amazing! The fitness center was excellent, all new equipment. This hotel is conveniently located near train/bus/tram stations and the mall and tons of Asian restaurants particularly Chinese as this is where many resides. Having the WIFI was extremely helpful as well. The only downside to this place is that it is quite far from the downtown area so a train ride does take about 30-45 minutes depending where you are going but it is pretty straight forward to figure transportation out so it wasn't too bad but definitely plan your day to include the commute time. Also a microwave would be nice since a fridge and cookware/utensils were provided. Definitely worth the price for all the amenities included!

  • Stayed: March 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
3  Thank Jen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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