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Reviewed 17 June 2021

We finally made it back to Lake Vyrnwy and the Hotel after 30 years ! We were last there in 1991 and always said we'd come back, but life overtook us.
Driving around the B roads, and for that impressive Dam and Lake view to come into focus was amazing and quite emotional after so long.
Lake Vyrnwy (a reservoir in reality) and it's surrounding hills and valleys has to be one of the Top 10 possible natural views in the UK.
You can walk, cycle or drive round the lake on the scenic B-road, but I'd recommend the flat and level 12 mile cycle ride for maximum enjoyment and exercise. Bikes can be rented cheaply from Artisan's cafe, adjacent to the Dam.
The hotel is lovely and quite atmospheric in the original old parts, and the staff friendly and attentive, but it's rooms are looking dated and tired now. The guest rooms need a 21st Century refresh and make-over, but are clean and the views on the lakeside rooms more than compensate for this.
The cuisine/food is excellent, with massive and very good choice 5* breakfasts included.
Dinner was equally impressive, with hot plates (so many top restuarants fail to do this) and beautifully cooked and presented dishes.
The hotel has a new Spa (where part of the old adjacent pub used to be, and a nice bar alongside, again with stunning indoor/outdoor views of the magnificent lake and hills.
I feel this could be quite easily converted into a true 5* hotel and that it would be worth the expense.
A wonderful location for a real 'get away from it all' break - highly recommenced.

Room tip: Make sure you get a lakeside view and top floors if possible !
Date of stay: June 2021
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Martin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
J Thomas, Guest Services / Front Office at Lake Vyrnwy Hotel & Spa, responded to this reviewResponded 18 June 2021

Thank you so much for taking the time to share your review with us.
It's a pleasure to learn that you enjoyed your stay with us, especially with regards to your dining experiences.
We look forward to welcoming you back to Lake Vyrnwy Hotel.
Kind regards,

J Thomas
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2021

We spent four nights at this hotel as part of a much needed break visiting different parts of Mid and North Wales. Generally everything was fine. Clean and good size room with lake view balcony, large bathroom, plenty of storage space and even a handy iron with board and fridge in the room. Public areas were also comfortable with that 'oldie' world feel and look you'd expect from a country hotel. The restaurant area was a bit of a let down as it seemed 'out of place' with the rest of the hotel and almost resembled a works canteen with one of the best views in Powys. Not even a table cloth on the table. When paying approx £110 for three courses and a bottle of wine a nice white cover would have been a nice touch. Just a minor 'niggle' and I'm sure many guests would not be concerned.
It was the restaurant that proved to be a major disappointment. As others have mentioned the dinner choice was very limited but sufficient for a short stay. The quality of the food was not up to the standard you'd expect from a hotel of this type. We'd stopped in a similar hotel in Builth Wells on the evening before our arrival and the food was of a much higher standard and the restaurant ambience was top class.
Service at dinner was generally good. Staff were friendly and polite but we did have to ask for missing cutlery on two occasions.
You are presented with an excellent choice at breakfast but sadly many of the items in the hot menu were overcooked for our taste. Nevertheless edible and might be fine for other guests. On one occasion my wife ordered a poached egg and was served with something resembling a boiled egg that had had a fork run over it. Yolk was rock hard and gave the impression it had been standing a while.
The majority of staff are polite and friendly. However when having a drink in the bar one evening we overheard a senior member of staff complaining that a guest, who we had witnessed him being polite and accommodating to minutes earlier, was complicated and difficult. Not the type of behaviour you'd expect from someone in a senior position and certainly doesn't set an example for junior staff. It is not the done thing in a public area. Perhaps the staff are under pressure because of Covid restrictions etc. but still not acceptable.
On the question of Covid the hotel appears to be well organized. Temperature checks on arrival, social distancing measures in all areas, mask wearing, hand sanitizers and housekeeping restrictions. It is still possible to have room service if you prefer not to eat with others in the restaurant. We felt generally safe all the time we were there.
Our visit was, in many ways, a tale of two halves. We would visit again but after the Covid crisis is completely over because I suspect that many of the negatives we encountered may have a direct link to the circumstances we find ourselves in.
The view from our room was outstanding.

Date of stay: June 2021
    • Location
    • Cleanliness
    • Service
1  Thank David T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
J Thomas, Guest Services / Front Office at Lake Vyrnwy Hotel & Spa, responded to this reviewResponded 14 June 2021

Thank you very much for taking the time to share your review about your recent stay with us.

I am extremely disappointed that you have been left with a negative impression of your time with us. We value all our guest feedback and I am sorry to learn that your stay was not as you had expected especially with your dining experiences. I have passed your feedback onto the team to ensure the points you have raised are rectified.

I hope that this experience will not deter you from visiting us in the future, and please feel free to reach out to our Guest Relations Team at guestrelations@lakevyrnwy.com to personally look after your next stay.

Kind regards,

J Thomas
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2021 via mobile

We had a three night stay for our anniversary and on the whole it was a very enjoyable experience apart from one thing, the room has no air con and at night if it was a warm day it was so hot that you literally melt. I rang down for a fan and they sent up an industrial size which when switched on sounded like a formula one car!!
It was a shame as apart from that the hotel was first class in everything else, the food was excellent, the breakfast was probably one of the best I have encountered and I have stayed in some great hotels.
The evening menu was very good although with covid it wasn’t changed so I guess if you were staying for a week it might get a bit repetitive.
What was on the menu though was first class and highly recommended.
The staff were also very helpful and friendly.
The hotel itself is in prime position for the lake but a bit remote if you wanted to explore the surrounding area.
All in all a great little break for us and would definitely recommend for a mini break.

Room tip: Try booking the evening meals after 8pm to secure a window table
Date of stay: May 2021
Trip type: Travelled as a couple
Thank Rustyruss67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
J Thomas, Guest Services / Front Office at Lake Vyrnwy Hotel & Spa, responded to this reviewResponded 14 June 2021

Thank you for taking the time to share your feedback with us regarding your recent stay.
Although I am pleased to read that you enjoyed the hotel's excellent location and your dining experiences, I am sorry to learn that aspects of your room did not meet your expectations, for which I apologise.

I hope that this experience will not deter you from visiting us in the future, and please feel free to reach out to our Guest Relations Team at guestrelations@lakevyrnwy.com to personally look after your next stay.

Warm Regards,

J Thomas
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2021 via mobile

This visit was under covid restrictions so not all areas open. This is a hotel for the views which are spectscular. Definitely worth it for a lake view room. Food was good but limited choice, good wine list and service at brealfast and dinner first class. Seemed a bit less well organised for tea and lunch and some of the 5* amenities and service
you might expect for the price seem have been dropped while under welsh covid rules. Room in main house comfortable but looking a bit tired. Without the view, grounds and location this would be overpriced but these elements make it worthwhile

Room tip: Book a room with a lake view, the more expensive ones are on a newer section of the hotel
Date of stay: June 2021
Trip type: Travelled as a couple
Thank 270julianr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
J Thomas, Guest Services / Front Office at Lake Vyrnwy Hotel & Spa, responded to this reviewResponded 14 June 2021

Thank you for taking the time to share your review with us.
Its a pleasure to learn that you enjoyed your stay and we hope to welcome you back again.

Kind regards,

J Thomas
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2021 via mobile

The positives:
-the view
-the location
-the building itself is beautiful
-the spa treatments are lush
-lake Vyrnwy is beautiful

The negatives
-the food is pretty crap and the menu does not rotate or anything or ever change so it's quite tiresome if you're staying for more than a few days
-i wouldn't recommend splashing out on your own balcony since they look over the terrace where everyone else sits and they won't serve you meals in your room so there's not much advantage or privacy
-there is no other restaurant on the lake and so you can't eat anywhere else
-dog friendly should really read dog tolerant: you can only be either in your room or out on the terrace if you are with your dog. If it rained I don't know what dog owners are meant to do to not eat their meals in the rain. The sitting rooms are really nice but we couldnt enjoy them one bit even though we paid the same as everyone else. Our dog doesn't do well being left alone with the pandemic and being used to being around us
-they seem really understaffed. The extras you'd expect from 5* service would be knowledgeable, passionate, kind staff, not overworked, busy, feel like you're pestering them making a small request
-the staff didn't have much local knowledge of activities to do, the area, the many birds being fed next to the decking, or even mention the visitor center around the corner.
- there's no mini fridge, which would be really nice in rooms to keep water cold and so on.
-the hotel looks big, but with covid, more than half of it is shut, including the main area of the spa, the connected pub
-it seems generally a bit outdated and pretentious. just the vibe you get. Needs management to reinject a bit of magic that it probably once had. And a lot more staff.
-meals took forever to be served and cleaned up. So if you needed an outdoor table and you were late to the party and the available tables were covered in mess from the previous people then you couldn't really get a table. Again a staffing issue.
-the website makes it look much more luxurious than it actually is to be honest. Given that the facilities halved and the dog treatment thing and the crap food and lack of way to keep water cold in hot weather I felt ripped off by the end of it
-a lot of other guests I spoke to also felt the service was pretty subpar and it's a shame because I was really looking forward to it

Date of stay: June 2021
Trip type: Travelled as a couple
Thank Beenata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
J Thomas, Guest Services / Front Office at Lake Vyrnwy Hotel & Spa, responded to this reviewResponded 14 June 2021

Thank you very much for taking the time to share your review about your recent stay.

I am extremely disappointed that you have been left with a negative impression of your time with us. We value all our guest feedback and I am sorry to learn that your stay was not as you had expected.

Your review will be shared with the team and we thank you again for your comments.

Kind regards,

J Thomas
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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