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“Poor customer service in the cafe”

Oriel y Parc Landscape Gallery and Visitor Centre
Ranked #10 of 34 things to do in St Davids
Certificate of Excellence
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Attraction details
Owner description: This free attraction is a Pembrokeshire Coast National Park Visitor Centre with an Amgueddfa Cymru - National Museum Wales Gallery. The sustainable building offers:- Artist in Residence Studio featuring local artists - Discovery Room for family activities and workshops - Visit Wales Tourist Information Centre - Cafe offering local produce and catering for all special diets- Tower exhibition space featuring community art projects. For details of what's on when, please visit our website.
Reviewed 17 August 2017 via mobile

We called in one afternoon for tea and cakes, we were very disappointed with the service received today, the older person made the tea but gave us no eye contact we tried to request cakes but it seemed impossible, also the music was blaring from a box by the counter which didn't help in getting ourselves heard. Anyway she then left us standing at the counter with teas whilst she went off to talk to another member of staff with her back to us! What seemed to be ages before a young lady saw us standing there and immediately came to us where we could order our much needed cakes! and pay! Mm a few good lessons in customer service needed desperately here I'm afraid. Won't return!

Thank PoppyPoppit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenn J, Manager at Oriel y Parc Landscape Gallery and Visitor Centre, responded to this reviewResponded 8 September 2017

Our café is a franchise - we have forwarded your comments to them - so sorry you were disappointed in the service you received, hopefully you will visit again and be impressed.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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14 - 18 of 260 reviews

Reviewed 14 August 2017 via mobile

A good place to start when visiting the area. Lots of books on walks and attractions. Friendly and allowed dogs in. A local craft fair was in residence when we visited.

Thank A P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenn J, Manager at Oriel y Parc Landscape Gallery and Visitor Centre, responded to this reviewResponded 20 August 2017

Glad you enjoyed your visit and please keep checking our website or calling in if your in the area - we have an ever changing diary of exhibitions events and activities.
Hopefully see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2017

Parked up nearby and visisted this place en route to the cathedral. Interestingly designed building including gallery space, gift shop, WC and space for arts and crafts.

Thank Chop63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenn J, Manager at Oriel y Parc Landscape Gallery and Visitor Centre, responded to this reviewResponded 20 August 2017

Please keep checking our website - we have an ever changing calendar of exhibitions / events and activities all the year round, and are an attraction in our own right.
Hopefully see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2017

We spent an hour in the visitor centre, looking through the gallery, completnig hte interactive games and our children completed the activity pack to recieve their free bookmark. Really clean and inviting environment.

Thank Claire B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenn J, Manager at Oriel y Parc Landscape Gallery and Visitor Centre, responded to this reviewResponded 14 August 2017

Glad you enjoyed your visit - please keep checking our website as we have events and activities all the year round.
And our exhibitions all change regularly, look forward to seeing you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2017

A great place to start a visit to the area, the staff were very helpful guiding me to many of the great locations to visit in the area, recommending some hidden gems, rainy day activities.

Thank Lottie1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenn J, Manager at Oriel y Parc Landscape Gallery and Visitor Centre, responded to this reviewResponded 7 August 2017

I am glad you enjoyed your visit and found the staff both helpful and knowledgeable - please keep checking our website as we have a calendar of events and activities and changing exhibitions, that might be of interest.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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