My partner and I went to Chez Phillipe for afternoon tea and I have to say it was pretty average, I have had much better in the UK and other places around the world and the customer service was horrendous. Never served just delivered - no small talk just rude and un-engaging never asked if we wanted more champagne just delivered the check and said no rush!! I Made a complaint to the manager Carl, didn’t ask for anything wasn’t after anything but was offered to have a few drinks on him before dinner. Agreed to his offer and we sat down to have drinks. Mentioned to waitress that we were there. Carl walked around and didn’t acknowledge us only really to gauge that it was indeed me that complained!!! Soo poor. All he had to do was welcome us and assure us that this was the true service we should get. Anyway so we ordered a couple of rounds of drinks as per his offer and when the 2nd round came out the waitress said these aren’t free! So when the bill came she didn’t even come over again to take payment for 10 minutes!! Carl no where to be seen (shock)... anyway so went up to the waitress and said how disappointed I was and how it could
Have made a poor experience better but only made it worse! The drinks were $30 I gave her $40 and said she should pass this comments on to her boss. I doubt she did!!
So bad and so disappointing.