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“Poor Valet Service”

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Residence Inn Memphis Downtown
Ranked #14 of 138 Hotels in Memphis
Certificate of Excellence
Reviewed 1 August 2017

I was a part of a large group staying at the hotel for a local function--convenient to the hotel. Upon arrival the first night, it took 25 minutes to get the one and only valet at work to come to our car. We waited in the lobby and he overlooked us and took another customer before he waited on us. The desk clerk was totally uninformed about the arrival of numerous guests who had already been checked in and assigned a key. She got us to register a second time. The valet finally got around to us and, of course, he was the same one and only person who had to take our bags up to the room while several others were waiting to be served. The following morning we reported the problem to the hotel staff on duty. We were told to call 20-30 minutes early to request our car. Again, we waited. Finally the person who had booked the rooms, spoke to the persons in charged and explained why they had to schedule another valet. On our fourth day in residence and the day we departed, there were two on duty.

I was very upset with the layout of the room. I have some physical issues but I did not specify this with my friend so I kept the room that it was assigned --406. The room had two steps to get up to the bed and no rail to hold while climbing and no lighting over the steps. I was totally scared for my own safety. The bed was comfortable but plugs, telephone, etc were located on the right hand side of the bed making it necessary to step on or over an air conditioning vent to get to the bathroom. That should have been placed elsewhere. I found it dangerous. The bathroom had an air conditioning vent right in front of the toiled . Again poor placement and again no grab bar for assistance in getting up from the toilet except by using the door handle. The shower did have a grab bar bar--located near the shower head instead of at the other end for easier access considering the size of the area. There was only one visible waste basket and it was in the bathroom.

I presented the desk clerk with a list of items that the housekeeping staff did not supply--kitchen towel, extra toilet tissue, another trash can--which I learned was under the sink in kitchen, shortage of bathroom towels. The clerk told me that the housekeeping staff had already gone for the day and nothing could be done. At that point, the hotel's general manager was standing behind the desk and overheard the entire conversation came over to me and requested my list and my room number. She, herself, took care of the issues in my room. Bravo for her!

Overall it should be noted that the hotel is very old and on the historical register but that does not excuse the lack of desk clerks with knowledge of what was happening and the lack of valet staff. We would have gladly parked on the street but were told that it was a very dangerous area of Memphis and the hotel had to go to another block to park. The valets had to travel back to hotel on foot. With all of this, it is appalling to be charged for parking. I have stayed in Residence Inns and Marriotts many times, but this was a disaster.

Room Tip: Ask for a room withut steps. Check the sofa beds and matresses. Demand to inspect room before payin...
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  • Stayed: July 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Susie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rooftopviews, Director of Sales at Residence Inn Memphis Downtown, responded to this reviewResponded 1 August 2017

Thank you for sharing your concerns and we will make sure to not let his happen again. We are very sorry your stay was not satisfactory.

Thank You
Tracey Henninger

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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19 - 23 of 689 reviews

Reviewed 28 July 2017 via mobile

A surprise was that the hotel had a rooftop bar on Thursday- Saturday nights. Live music, cash bar, great views made for a fun end of the evening. The Redbirds were playing at the ball park next door, so the fireworks added to the treat. Rooms clean, valet convenient and solid location.

Stayed: July 2017, travelled with family
Thank Tami H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rooftopviews, Director of Sales at Residence Inn Memphis Downtown, responded to this reviewResponded 31 July 2017

We are so happy to hear you enjoyed the Fireworks!!! Thank You for staying at the Residence Inn Downtown!

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Reviewed 21 July 2017 via mobile

We stayed here for one night in a double bedroom suite. The hotel is a bit outdated but the location is perfect, right at the center of town, and the hotel staff very helpful and welcoming. The hotel has a lovely rooftop with live music and drinks overlooking the river with a enjoyable breeze.
Breakfast is very nice.

Stayed: July 2017, travelled with family
1  Thank Avi911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rooftopviews, Director of Sales at Residence Inn Memphis Downtown, responded to this reviewResponded 24 July 2017

Thank You for choosing the Residence Inn Downtown! We appreciate your business and are very happy to hear you had an opportunity to enjoy our Rooftop Bar The View!

Have a wonderful Summer
Tracey Henninger

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Reviewed 5 July 2017

This hotel is in a great location. It's a few blocks from Beale Street and it's right on the trolley line as well as near several dining options. The rooftop bar offered during the weekend and the view from the rooftop are my favorites about this hotel.
The complementary breakfast (although with a limited selection) is very convenient and an added bonus.

Overall, the hotel was okay. The rooms are outdated and have outlets oddly placed. The accent wall color was also not the best selection.
The front desk staff was very friendly and welcoming. Most of the valet/bellman attendants were friendly with the exception of one - yet we encountered him multiple times.

It is possible we would stay at the Residence Inn Memphis Downtown again if no new hotels pop up.

  • Stayed: July 2017, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Della S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rooftopviews, Director of Sales at Residence Inn Memphis Downtown, responded to this reviewResponded 10 July 2017

Than You for choosing the Residence Inn Downtown Memphis for your hotel needs. We appreciate your feedback and recommendations.

I hope you will come and stay with us again! Our rooftop Bar the View is open Wednesday-Saturday evenings and features Live Music Thursday, Friday and Saturday evenings

Have a great Summer
Tracey

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2017

if you are travelling for business or leisure and want to have an experiance and not just a bed then stay at this hotel. First it is in the downtown area of Memphis near all the attractions, easy access to the interstate and areas to walk around. From the moment you walk in the lobby you know that you are in a good place. The lobby and restaurant area of the hotel are great and unique. The rooms are wonderful with great amenities and beds. They have a rooftop area that i wish i had at my home. Overlooking the river with a bar. Last the staff are wonderful and i cannot say enough good things about this place.

Room Tip: A for sure great place to stay with a rooftop
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  • Stayed: June 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank Summerfun2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rooftopviews, Director of Sales at Residence Inn Memphis Downtown, responded to this reviewResponded 10 July 2017

WOW! Thank you for the great recommendations! We appreciate your business and are very happy to hear you had great stay in Memphis

Many Thanks
Tracey

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn Memphis Downtown

Address: 110 Monroe Ave, Memphis, TN 38103-2510
Region: United States > Tennessee > Memphis > Downtown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#5 Family Hotel in Memphis
#5 Romantic Hotel in Memphis
#17 Business Hotel in Memphis
Price Range: €144 - €301 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Memphis Downtown 3*
Number of rooms: 90
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Also Known As:
Residence Inn Memphis Downtown Hotel Memphis
Memphis Residence Inn

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