I was a part of a large group staying at the hotel for a local function--convenient to the hotel. Upon arrival the first night, it took 25 minutes to get the one and only valet at work to come to our car. We waited in the lobby and he overlooked us and took another customer before he waited on us. The desk clerk was totally uninformed about the arrival of numerous guests who had already been checked in and assigned a key. She got us to register a second time. The valet finally got around to us and, of course, he was the same one and only person who had to take our bags up to the room while several others were waiting to be served. The following morning we reported the problem to the hotel staff on duty. We were told to call 20-30 minutes early to request our car. Again, we waited. Finally the person who had booked the rooms, spoke to the persons in charged and explained why they had to schedule another valet. On our fourth day in residence and the day we departed, there were two on duty.
I was very upset with the layout of the room. I have some physical issues but I did not specify this with my friend so I kept the room that it was assigned --406. The room had two steps to get up to the bed and no rail to hold while climbing and no lighting over the steps. I was totally scared for my own safety. The bed was comfortable but plugs, telephone, etc were located on the right hand side of the bed making it necessary to step on or over an air conditioning vent to get to the bathroom. That should have been placed elsewhere. I found it dangerous. The bathroom had an air conditioning vent right in front of the toiled . Again poor placement and again no grab bar for assistance in getting up from the toilet except by using the door handle. The shower did have a grab bar bar--located near the shower head instead of at the other end for easier access considering the size of the area. There was only one visible waste basket and it was in the bathroom.
I presented the desk clerk with a list of items that the housekeeping staff did not supply--kitchen towel, extra toilet tissue, another trash can--which I learned was under the sink in kitchen, shortage of bathroom towels. The clerk told me that the housekeeping staff had already gone for the day and nothing could be done. At that point, the hotel's general manager was standing behind the desk and overheard the entire conversation came over to me and requested my list and my room number. She, herself, took care of the issues in my room. Bravo for her!
Overall it should be noted that the hotel is very old and on the historical register but that does not excuse the lack of desk clerks with knowledge of what was happening and the lack of valet staff. We would have gladly parked on the street but were told that it was a very dangerous area of Memphis and the hotel had to go to another block to park. The valets had to travel back to hotel on foot. With all of this, it is appalling to be charged for parking. I have stayed in Residence Inns and Marriotts many times, but this was a disaster.
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- Also Known As:
- Residence Inn Memphis Downtown Hotel Memphis
- Memphis Residence Inn