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“sleep is 2nd priority”

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Homewood Suites Memphis - Hacks Cross
Ranked #37 of 136 Hotels in Memphis
Carterville, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“sleep is 2nd priority”
Reviewed 5 March 2012

I consider sleep the key reason for staying in a hotel. Unfortunately loud parties in the conferrence rooms that spill outside at night are more lucrative than sleeping guests. I called twice to complain and assurances were given but to only modest results.
The breakfast, pleasantness of staff, facility itself were above average but without cooperation and forsight of managment to book parties with loud music and boisterous revelers at the expense of overnight guests is a hotel not worth considering!

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JW52178
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ogm22, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review, 19 February 2013
Thank you for your review. My sincere apology that we did not outrageously please you with great customer service but instead we were average. Please know that a restful stay is our 1st priority...satisfing our guest is #1. We are now under new management and I can assure you that your issues have been addressed. We hope you will consider staying with us again the next time you are in the Memphis area.
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428 reviews from our community

Traveller rating
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    58
    40
    34
See reviews for
153
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195
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • Hebrew first
  • Italian first
  • Any
English first
Memphis, Tennessee
Level 6 Contributor
362 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
Reviewed 1 March 2012

I was in this hotel about 2 years ago and it was a good stay. I needed to be in town on business and I chose it again and I was not disappointed. You won't be disappointed. Breakfast is excellent, so is the happy hour food.

Rumour has it the area is not super safe if you decide to walk around and go to the restaurants, but I didn't experience any problem.

I will definitely choose this hotel if I am back to Memphis.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cannuck1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ogm22, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review, 19 February 2013
Thank you for the positive feedback regarding your stay with us. We hope to be your hotel of choice should your travels bring you back to the Memphis area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston
Level 6 Contributor
418 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
Reviewed 8 November 2011

I have stayed at the Homewood Suites a number of times on business and I'm always impressed with the friendly and responsive staff. The room are comfortable and there is a good breakfast selection. There is also a really great outdoor pool.

If youare coming as a tourist you really need a car as it's out of town.

  • Stayed August 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MS06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Memphis, Tennessee
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 October 2011

We stayed here in April and were very happy with the service and quality. That seems to have changed.

We have had to ask for 2 days in a row to have the room cleaned up, clean towels, garbage emptied, toilet paper and soap and shampoo.

Very disappointed.

We also reserved 2 rooms each with 2 king beds. One was correct the other had 2 queen beds.

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank susan n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cool,CA
Level 4 Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 22 September 2011

We booked this hotel because my husband was coming to Memphis for a moth of training. When we called the hotel direct, we spoke with Alyssa, and she was amazing and helpful she arranged a pickup from the airport at no cost for us. The hotel is super clean, the staff is very friendly, professional, and kind. The room was clean and in good shape, we had a one bedroom on the ground floor. We had but one complaint about housekeeping and it was addressed within 15 minutes with the head housekeeper. This hotel offers a full buffet breakfast 7 days a week, highlighted by Miss Betty, she brings sunshine to the room. Additional, Monday thru Thursday; there is a buffet dinner with on tap beer and wine included. We found the food to be good... Not great... But it was free and we enjoyed the company of the hotel employees. I highly recommend this hotel for a long stay. We have been very pleased and would stay again!

Room Tip: I wanted to be able to access the patio and bar b q area most nights I didnt want to have to come do...
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  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travelimmersion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Homewood Suites Memphis - Hacks Cross

Property: Homewood Suites Memphis - Hacks Cross
Address: 3583 Hacks Cross Rd, Memphis, TN 38125-8803
Phone Number:
Region: United States > Tennessee > Memphis
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Business Hotel in Memphis
Price Range (Based on Average Rates): €€
Hotel Class:3 star — Homewood Suites Memphis - Hacks Cross 3*
Number of rooms: 123
Reservation Options:
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Also Known As:
Homewood Suites Memphis - Hacks Cross Hotel Memphis
Homewood Suites Hacks Cross
Homewood Memphis
Memphis Homewood Suites

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