This review is for the ground floor café rather than the restaurant but I can't find an entry for the café and people seem to be reviewing both on this entry. There seem to be quite a variety of experiences with this place!
We'd just had a very poor experience at the Loch Ness Centre but we keen to go on the cruise and decided to buy a ticket for the 3 o'clock sailing when we came out of the exhibition. Tickets were apparently available at the shop - Nessesities - but it was closed. A notice said if closed we could ask at the reception of the Drumnadrochit Hotel.
We went there; no-one was there. ANOTHER notice said that if no-one was there we should ask in the café. We went to the café. We waited. There were staff in front of behind the counter, looking anywhere but in our direction (they may have been in the middle of serving customers - not that I saw much evidence of that - but a quick "Hello, I'll be with you shortly" would have helped).
Eventually we managed to say we wanted tickets for the cruise; they said we needed to go to the shop. I explained that the shop was shut and a notice had said we should ask at reception but reception was not staffed; she said she'd get someone on reception. The person on reception said we needed to get tickets from the shop. I explained that the shop was shut; she said the shopkeeper was on her lunch (at 2.15pm) and would be back in 15 minutes.
Since we were in a café we thought we might as well have a cup of tea and some cake. The cake was nice. The tea was also nice but I'd rather have had a pot and the opportunity to add my own milk rather than a tea bag floating in a mug of tea with milk already added. The toilets were clean, no towels and the hand dryer didn't work.
Having had that, we went back to the shop, which was now open. We asked for two tickets for the 3 o'clock cruise. "Oh, I'm sorry, it's full, the next one's at 4", came the reply. We left