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Reviewed 7 August 2011

My daugher was married at the Hydro on the 29th July, It was a fabulous day supported by the quality of staff. From the wedding planners Leanne & Stuart, the chef, the waiters who provided great silver service for a lovely wedding breakfast and evening buffet catering for over 100 guests and not forgetting the other Stuart - Miller who also worked tirelesly on our daughter and son-in-law's behalf. They even organised breakfast in a private room the next morning for all guests staying at the hotel. Nothing was too much trouble. on top of this the weather was good!!! A big thankyou to you all.

Date of stay: July 2011
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank M0rningt0n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrieffHydro, Manager at Crieff Hydro Hotel and Resort, responded to this reviewResponded 9 August 2011

Thanks M0rningt0n for getting in touch with your kind comments. I am pleased that your daughter's wedding was made even more special with the service our team provided you with and I will be sure to pass your thanks on to those mentioned. I look forward to welcoming you back to the Hydro again soon.

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Reviewed 5 August 2011

We booked a chalet in the grounds of the hotel for a short family break. At around £450 for 3 nights it wasn't cheap but we thought we'd get decent accommodation. Not so! It was terrible and the worst accommodation we've stayed in, in over 30 years of holidays! Ripped carpets and sofa, shabby decor, exposed nails sticking up dangerously (we had to ask them to hammer them in) and damaged doors. Did complain at the time and were told nothing could be done as every thing was full. No apologies or consessions. There wasn't even two separate bedrooms as two beds were on a mezzanine. Shame on them for renting this standard of accommodation in which overall is a great resort hotel.

Date of stay: April 2011
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
11  Thank Midgemoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrieffHydro, Manager at Crieff Hydro Hotel and Resort, responded to this reviewResponded 23 August 2011

What an awful review Midgemoo. We are horrified to read your comments about how you feel about your stay and although we appreciate that sometimes things do go wrong – as they have done for you – that doesn’t mean we don’t care and definitely doesn’t mean that great service isn’t top of the list for us. We would really appreciate the opportunity to make things right so please do get in touch with us directly.
Other readers may be interested to know that we have a wide range of accommodation available including 3* chalets, 5* self catering and 4* en-suite hotel accommodation so single travelers and groups can holiday here and take advantage of the wide range of resort facilities and leisure activities.

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Reviewed 4 August 2011

Phoned to book a room after leaving disgusted with the atholl arms standards and the crieff hydro upgraded us to an executive room with no extra charge and what can I say it was like leaving hell behind and arriving in heaven. A very BIG THANK YOU TO ALL THE STAFF from booking to leaving they made our holiday for us. Would recommend this hotel to all friend and family. We will be going back soon .
Iris & Eddie Farmer

Room tip: Just speak to staff so helpful
Date of stay: August 2011
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank sweep049
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrieffHydro, Manager at Crieff Hydro Hotel and Resort, responded to this reviewResponded 9 August 2011

Thank you Iris and Eddie for posting such a positive review about your stay at Crieff Hydro and for recommending the hotel to others. I’m pleased to hear that you found both your accommodation and our staff members to be highlights of your stay and I hope you can return soon to experience more of the same.

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Reviewed 2 August 2011

Crief is a great family hotel, with just a couple of drawbacks to watch out for, but with a bit of planning you could have a great break. We are a family of 4 with two young children (5 and 7), and these are the pros and cons of our trip:

A nice grand feel about the hotel, lots of space to roam
Fine choice of dining for both parents and children from the formal to the more relaxed; with a hotel of this size there is always going to be a bit of a production line going on in the dining experience, but they run a pretty slick operation.
The Kids club and childcare are fantastic, we've stayed in a few of the well known family friendly hotels, our children would say this was probably the best one, they loved the kids club and the family entertainment afterwards, this was the big winner for us.
The staff are great, really friendly and helpful
There are plenty of activities to choose from, but the swimming and spa area are functional rather than luxurious, and you have to pay extra to use the spa.
The only real gripe we had was that the standard family rooms are really quite small, they are essentially reasonable sized doubles, converted to a room for four. In the end we moved to a superior room which was much more pleasant

Room tip: Pay the extra for a bigger rrom
Date of stay: June 2011
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank Dafttea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrieffHydro, Manager at Crieff Hydro Hotel and Resort, responded to this reviewResponded 9 August 2011

Thank you Daftea for getting in touch with your feedback. It is great to hear that all the family enjoyed their break away with our inclusive childcare, entertainment and dining options receiving top marks. Your feedback about the family accommodation is also appreciated.
For other readers, just to let you know that we do have a wide range of family acommodation available ranging from standard and executive hotel accommodation to 3* chalets as well as 5* lodges – these are choices that we give to our customers to suit their taste.

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Reviewed 31 July 2011

Went self-catering for a mid-week break in July.

Chalet was nice enough, nothing fancy but was fine.

Kids club was great, our kids loved it - apparently the best bit of the holiday, and gave us each morning to ourselves.

Staff were all very friendly.

We ate in the Brasserie one night, I can see why people without children wouldn't like it - full of children until quite late. Food was decent and the service friendly.

Would have been quite expensive, but the inclusive childcare made it a good value holiday.

Date of stay: July 2011
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank GeordieScotDad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrieffHydro, Manager at Crieff Hydro Hotel and Resort, responded to this reviewResponded 9 August 2011

Thanks GeordieScotDad for your comments about your recent stay. I am pleased that you took advantage of our inclusive BIG Country children's club facility and onsite dining options and it is fantastic to hear that our staff members added to your experience. I look forward to welcoming you back to again in the near future.

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