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“3+++ nearly 4 ”
Review of Tony Macaroni

Tony Macaroni
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Ranked #18 of 96 Restaurants in Motherwell
Dining options: After-hours, Breakfast, Delivery, Reservations
Restaurant details
Dining options: After-hours, Breakfast, Delivery, Reservations
Reviewed 26 January 2018 via mobile

Okay place. Service v good. Food above average. Three Lasagne lovers & it was the real tasty McCoy in sizzling dish but slightly heavy/dry but nearly there... Focaccia garlic bread 5+++

Atmosphere ambient. Cost fairly reasonable. Just a few tweaks for a 4+++

Date of visit: January 2018
Thank L-M666
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tony M, Guest Relations Manager at Tony Macaroni, responded to this reviewResponded 2 February 2018

Thank you for your feedback...sorry to hear that the lasagne was not great for you....we will take you comments on board.

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Reviews (466)
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93 - 97 of 466 reviews

Reviewed 24 January 2018 via mobile

Just back from a meal with the family ! The food was very bland and tasteless , was the first time we had been here for a year and previously the food was good , now I can understand why the Resteraunt was not very busy , would definitely not recommend this place to go to eat unless you don’t like the people you are recommending

Date of visit: January 2018
2  Thank X9345IVjohnm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tony M, Guest Relations Manager at Tony Macaroni, responded to this reviewResponded 2 February 2018

Sorry to hear that you didn't have a good experience with us! We will take your feedback on board to improve our quality of food.

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Reviewed 24 January 2018 via mobile

Just back from this restaurant and to be honest I’d have could have made a nicer diner at home , food very bland and tasteless the risotto tasted as if it was out a packet I will definitely not be back !!

Date of visit: January 2018
2  Thank 449traceym
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tony M, Guest Relations Manager at Tony Macaroni, responded to this reviewResponded 2 February 2018

Sorry to hear that you didn't have a good experience with us...we would have happily replaced any item that you did not enjoy.

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Reviewed 7 January 2018 via mobile

I’ve given this such a low rating due to the service or “lack” of service. We booked a table for 9, 6 children and 3 adults. Our table was booked for 5:30 which I would consider ample amount of time to eat and head to a 7pm Pantomime at a venue less than 10 minutes walk.
We were seated fairly quick and pondered the menu. After 20 mins or so, not one member of staff had approached our table to even take a drinks order, it was only after we called the waitress over that this was initiated. At this point the waitress was only there to take a drinks order until we asked if we could order the food just now as we had Pantomime tickets. The food order was taken.
The drinks arrived a few moments later and the food not long after which was great and everything was delicious.
We had 6 kids with us who were all eager for their ice cream upon finishing their meals but we continued to wait to try an catch a member of staff which seemed impossible as they seemed to be constantly towards the rear of the restaurant (we were seated in the front). We weren’t the only customers in this area might I add.
Eventually we managed to get the attention of the waitress who was very pleasant however the staff just did not seem very attentive. We asked if we could have the kids ice cream to takeaway as we had to get ready to leave and again reminded her that we had tickets for the Pantomime. She advised she would get it done and she brought the bill. We waited a further 10 minutes with no member of staff in the vicinity except from the bar person. Eventually we had no option but to leave without the ice cream as we did not want to be late for our show.
The food was delicious, the restaurant is lovely, the waitress who served us was pleasant but we just felt that the service was extremely disappointing. I would very much doubt that I would eat at this particular restaurant again if I was time restricted.

Date of visit: January 2018
Thank Lorraine M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tony M, Guest Relations Manager at Tony Macaroni, responded to this reviewResponded 2 February 2018

Sorry to hear that you did not have great service while you were in dining with us. Please accept my apologies. We will take your comments on board to improve our service.

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Reviewed 30 December 2017 via mobile

Cannot fault the food, when we eventually got it! Our group of 5 have been many times before but this time was most disappointing. We arrived on time for our booking and had a set amount of time to eat as we had tickets for a show. Anyway our starters arrived 40 minutes later (not all of us were having starters) and our mains arrived 35 minutes after that, leaving us just twenty minutes to eat, drink up, pay the bill and go. We had said we were on a time limit and had to ask the staff twice if our meal would be much longer. The food was good, but, was so rushed we didn't really enjoy it the way we should have. The restaurant was not busy and there appeared to be plenty of staff, so can't understand the problem. I feel for the front of house staff as they got the brunt of our annoyance, but really, the management need to get a grip on this or they'll lose custom. They've probably lost ours.

Date of visit: December 2017
1  Thank Shona106
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tony M, Guest Relations Manager at Tony Macaroni, responded to this reviewResponded 5 January 2018

Glad you enjoyed your food while you were dining with us. Please accept my apologies on the customer service side of your experience. We will take your comments on board and learn from our mistakes.

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