Our group of kayakers discovered Buffalo River Resorts when our preferred location was unexpectedly closed this weekend. Having driven over an hour, we turned to google to help us find another drop-off point and shuttle service. We did the 8 mile route — it was gorgeous and we thoroughly enjoyed our time once we were in the water.
However, the blonde woman working inside the office when we arrived offered some of the worst customer service I’ve experienced anywhere. From the moment we pulled up, she was overly neurotic, off-putting, and rude. She seemed terribly overwhelmed when another car of 3 river goers (bringing the total number of individuals on-site to 7) pulled up and rushed and snapped at everyone in the vicinity. She offered no explanation of loading/unloading location, landmarks on the river, or a summary of services. Our group regretted our choice from the moment we first interacted with her.
The shuttle service driver was great. He was informative and courteous — but beware that the van is completely full of dirt and dust. We had applied sunscreen while waiting on him to arrive and had to wash off in the river and reapply after the short trip.
Again, the route is beautiful — but due to the service, we will not be back. I recommend river-goers check our Bones for your drop-in service, shuttle, and route. It’s about $5-10 more expensive but the service is worth it!