Just had to cancel my dream vacation.... 12 day Driftwood tour of Ireland... because of the pandemic. Even though I haven't traveled with Vagabond, I have to let everyone know that they have been exceptional to work with. My booking and payment was easy, I have called them on two occasions and my phone calls were returned promptly the next day (Eastern Standard time). They gave me a full refund (minus deposit which is waived if I rescheduled next year). I could not ask for better service during what I know is also a difficult time for their company. I appreciate it and definitely recommend them!