Hotel is lovely. We had a big, comfortable room, very clean. All the staff were so nice and very helpful. There were a few things going on on the Saturday, was very busy but didn’t feel that way! Food in the bar in the evening was vey nice and breakfast next morning was impressive.More
Booking.com
Booking.com
Booking.com
We stayed at this hotel for 2 nights in August as we travelled for a friends wedding. I would highly recommend this hotel, super clean, spacious rooms and a really nice restaurant! Not one complaint and would definitely book to stay here again!
Hi Charlotte W,
Thank you for recent review.
It's great to hear your two night stay for your friends big day was enjoyed in all aspects. You review is very kind and we appropriate you taking the time to share your experience. We look forward to welcoming you back again in the future.
Kind regards,
The Team - Pillo Hotel Ashbourne
Booked two nights, currently on the second night and expected room service. Typical standard service expectation. I had a tray of food left in the room from the night before and come back 10 hours later and it’s still there and zero room service. Called reception to ask if there is no daily room service and they responded no and if I needed anything. I asked for cups and some UHT milk to be replaced. The porter arrived without the cups but everything else and stated” you have to ask for room service” , “there is a list and you must get added to it.” I explained that’s not normal hotel practice which he said no that daily room service is not done elsewhere. Now this young lad probably hasn’t much experience so I just explained no, room service is normal to get and never had to ask for it before anywhere.
This is our second time staying here, we booked via the phone and for the same room as last time. Arrived and it’s not the same room but couldn’t be bothered with moving after a day of packing and travelling.
Apart from the lack of room service and the incorrect booking, it’s a great place for young children (The playroom does need a lot of TLC at this stage) and has lovely food and staff in the restaurant.
Hi Wanderlust8117,
Thank you for your recent review.
I would love the opportunity to address your comments further, if you would be so kind as to email catherine.mccann@pillohotelashbourne.com.
I hope to hear from you soon.
Kind regards,
The Team - Pillo Hotel
I can say with certainty after speaking to my family members who stayed in different rooms, there were hairs all over the bathroom floors. Bath tub rings make us feel that cleaning is sub standard. Food is not that good but desserts are good.
Hi luv_Zarha,
Thank you for your recent review.
I would love the opportunity to address your comments further, if you would be so kind as to email catherine.mccann@pillohotelashbourne.com.
I hope to hear from you soon.
Kind regards,
The Team - Pillo Hotel
We booked the Pillo Hotel due to the proximity of the premises to tayto Park. However I really struggle to understand how the hotel can advertise as a 4 * hotel. This baffles me. It is a 3 star at best.
The pros:
1. The dinner and breakfast both were absolutely beautiful and the choices for both were plentiful. We really enjoyed both meal as did the children.
2. The cocktails were delicious.
3. There was so many staff, and in particular the restaurant staff were so friendly and helpful.
4. The bathroom in the bedroom was clearly recently renovated and was very clean and modern
The cons:
1. The pool area and changing rooms are so run down and filthy. The pool itself was clean, but the pool area and changing rooms left alot to be desired. They were also both freezing.
2. The bedroom was tired and outdated. Room 331 was where we stayed. The beds were comfy, but the carpet on stained, the furniture is old and there's way too much. The armchair and spin chair were both old and stained. It's a crazy amount of furniture to have in the room.
3. The Aircon didn't work. Iv seen comments going back a few months to say it wasnt working. This is not acceptable esp in a family room. There was one fan.
4. There's a balcony area. This makes no sense. You can't enter it, but the door opens slightly for air. But the balcony is FILTHY. It's mouldy and there's a smell coming from there so we kept the door closed.
I stayed here back in 2017 and the hotel has gotten so run down since then which is confusing as I thought it was being renovated at one stage during covid. I would struggle to return and if so 100% not to this room
Hi Melmooney34,
Thank you for your recent review.
I note your kind comments but would love the opportunity to address the cons mentioned further, if you would be so kind as to email catherine.mccann@pillohotelashbourne.com.
I hope to hear from you soon.
Kind regards,
The Team - Pillo Hotel
We booked 6 rooms for friends to stay 1 night for an off -site wedding. From start to finish we were dealt with efficiently. Everything we requested was met. Our friends say their rooms were comfortable, and breakfast was lovely . I am very pleased with the experience and would recommend this hotel to anyone.
Hi Miriamteddersc,
Thank you for your review.
It was a delight to read, thank you for taking the time to rate your experience for other to see on this platform. I'm happy to learn your stay overall was enjoyed and we hope the wedding day went well. We hope to welcome you back in the future.
Kind Regards,
The Team - Pillo Hotel Ashbourne
