a number of issues during our stay 17/09/22.
Pricing. I paid 240 euro for a room for 2 adults and an add on of 15 euro for my daughter..total 255. Connemara coast cost 199 euro for same group. It has excellent facilities, unfortunately for us, it had no rooms. This establishment is very basic and unsanitary
Please see the attachment of a pricelist displayed in hotel. We were over charged.

Secondly, the water, undrinkable, no water in the rooms. No facility to get water once bar closed. There should be water in the room once you have a kettle regardless of whether there's a water notice or not. To have NO alternate source of water in rooms when there's manganese in the water is DANGEROUS.

Thirdly, unlockable patio door. I had my daughter with us, she actually stayed on a couch in a relatives house in furbo as she could not stay alone in an unlocked room whilst we were at a function for a few hrs. I packed her up and dropped here there, which was not the plan. I was fortunate family facilitated me.

I also had an expensive laptop for work with me which couldn't be left in an open room. I had to carry this laptop around with me.

See photo of attached bed.
I pulled back the covers to use this bed and could visibly see that the linen hadn't been changed. That's the bed my daughter was expected to sleep in.

Overall appalling. No staff available this am to speak to. . I went into bar and staff were clearing after breakfast. No one even aware I was there so I just left.

Called In to this hotel today and was told there was a 40 minute wait for food, so we were fine with that, we sat down and had a drink.
Waited about 30 minutes to order. About an hour later the food arrived, the burger looked lovely. Steak sandwich was very disappointing, very small 'steak' in a basic bread roll with about 2 mushrooms and tiny bit of onion, very small few chips (€16.95)
Turkey and ham dinners arrived, no roast potatoes, tiny bit of veg, carrots hard and cold very dried out and raw brocoli. The turkey and ham was the smallest portion I have ever seen. If I have have ordered a half portion I would have expected something this size. (€16.95) absolutely outrageous price for such a small low budget meal. Extremely poor service and quality. I sent back the ticket and ham and I refused to be robbed in day light. We were told by a rude waitress that there was only one chef on.
I work in the hospitality industry and would not hand food like that to anyone. Disgraceful.

If you can't run a proper restaurant don't open!!!!!

Very disappointed, will not return and will not recommend to anyone.

I just stayed in the Cruiscin Lan for two nights. The room and the price did not match. I paid €180 per night.

I had booked the last room available, which was a double, for two nights. I was on my own for the first night and my husband was due down the second night. The bed was 135cm wide, and the room was small. I told my husband not to come down as the bed was so small. There was no hot water in the sink tap. The room looked out to a roof area with a hint of a view between other parts of the building.

On the positive side, the room was spotlessly clean and the young staff at breakfast were lovely and very helpful.