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Reviewed 8 December 2016

While I myself didn't stay, my friend was in town for business and was staying here on her birthday. The staff went above and beyond to assist me with making my friends birthday to be memorable, namely Nicole and especially Kim. After 20 emails exchanged our little surprise went off with out a hitch all thanks to their A+ extremely impressive customer service! I will definitely stay with them the next chance I have.

Stayed: November 2016, travelled on business
Thank JV18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2016

I have been living basically in this hotel for the last 2 weeks. I have had different rooms as I'm never sure where I will be based with work and I can only say this is such a luxurious hotel. I have had food every evening at Cinnabar and only to be served by Anna who is such a pleasant and helpful worker making sure I am happy with my service each evening. She is a credit to the team at the Crowne plaza and I would definitely recommend the cinnabar and hotel as a leisure and work stay to anyone.

  • Stayed: December 2016, travelled on business
    • Value
    • Rooms
    • Service
Thank lowc919
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garret O, General Manager at Crowne Plaza Hotel Dublin Airport, responded to this reviewResponded 14 December 2016

Dear Guest,

Thank you for taking the time to post a review in relation to your stay here at the hotel. I am delighted to see that you have had such a positive experience. I will gladly pass on your feedback to the rest of the team especially Anna whom you made specific mention of.

Kind Regards,

Garret O’Neill
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2016

Rooms were decent. Not much to complain about and when I did, staff were very quick to get it sorted. Only real issue was that in the Exec rooms, plug sockets are on the opposite side of the room to the bed - not great for charging your phone or using your laptop on the bed.

The staff are definitely the best thing about this hotel. Very friendly throughout my stay - especially Ciara, who worked in the Exec Club and the bar. Didn't have one complaint when I was there.

I would not hesitate to go back there.

  • Stayed: April 2016, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Brendon D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garret O, General Manager at Crowne Plaza Hotel Dublin Airport, responded to this reviewResponded 5 December 2016

Dear Brendon,

Thank you for choosing the Crowne Plaza so regularly, we are very grateful for your continued loyalty. I am glad to see that you were happy with your experience and that Ciara has looked after you so well in the Club Lounge. We have refurbished our bedrooms and we now have sockets beside the bed to charge your phone.

We look forward to welcoming you back again soon,

Kind Regards,

Garret O’Neill
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2016

Stayed for just one night, it was quiet, the room/bed very comfortable. The breakfast menu was basic but good quality food. The bar service was good - it closed about 11.15/11.30.

The check out process was quick and there is a regular shuttle to/from the airport

  • Stayed: November 2016, travelled on business
    • Value
    • Cleanliness
    • Service
Thank mikemartin7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garret O, General Manager at Crowne Plaza Hotel Dublin Airport, responded to this reviewResponded 2 December 2016

Dear Mike,

Thank you for choosing to stay with us on your recent visit to Dublin. I am pleased to see that you had an enjoyable experience overall. We look forward to welcoming you back again,

Kind Regards,

Garret O’Neill
General Manager

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Reviewed 27 November 2016

Stayed at The crowne plaza in Santry to go to the 1st National Cross Country Championships to be held in Abbottstown. Dined in the Cinnibar on Saturday night & was served by the loveliest waitress who gave us great attention. Her name was Aishling, from Dingle, & she made our night. She was a breath of fresh air, most efficient & very friendly. The Crowne Plaza are lucky to have her on their staff.

Room Tip: Ask for the front of the hotel, over looking Santry Demesne
  • Stayed: November 2016, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank clare936
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garret O, General Manager at Crowne Plaza Hotel Dublin Airport, responded to this reviewResponded 2 December 2016

Dear Clare,

Thank you for taking the time to pass on your feedback in relation to your recent visit to the hotel. I am delighted to see that you were pleased with your stay and that Aishling looked after you so well. I have shared your kind comments with her.

We hope to see you back again soon,

Kind Regards,

Garret O’Neill
General Manager

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