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Traveller rating
266
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All reviews sister hotel both nights night stay staff were excellent food was lovely an upgrade santa experience reception staff bar menu wonderful hotel our room was spacious top class first class porridge couldn't do enough wedding reception jacksons
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Reviewed 22 September 2020 via mobile

Stayed for weekend with friend.
Friendly staff, spotless room, food very good, service excellent. Smoking area clean.
Will return. Can't fault anything about our stay. Fair play to the staff for making it covid safe.

Date of stay: August 2020
Trip type: Travelled with friends
Thank Mary M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Leona McGee, Marketing at Jackson's Hotel, responded to this reviewResponded 25 September 2020

Hi Mary,

Thank you for taking the time to review your recent stay. It has been our pleasure to make your stay 'COVID Safe'.
Delighted you enjoyed your time with us and looking forward to welcoming you back again soon. ?

Warmest Regards
Leona McGee

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2020

Hotel doing a great job during difficult times. Spacious room with towels and coffee/tea etc replaced daily outside of room. Friendly informative staff. Ample car parking facilities at rear of hotel. Restaurant well spaced out and strict Covid restrictions in place with beautiful food. Would recommend.

Date of stay: September 2020
Thank JamesandNiamh
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Leona McGee, Marketing at Jackson's Hotel, responded to this reviewResponded 15 September 2020

Hi James & Niamh,

Thanks for your kind feedback and acknowledging the measures we have put in place to safeguard our guests and our staff.
I am pleased to hear you fully enjoyed your stay with us and that you found our locationto be an ideal base for exploring county Donegal.

Kind Regards
Leona

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2020 via mobile

Stayed here for three nights this week which consisted of 3 breakfasts and 3 dinners. This was an offer the hotel offered as a deal which turned out to be a fantastic deal. On arrival we where met by a very friendly and helpful receptionist. Checking in was simple and we went to check out our room. It overlooked the River Finn which flows at the back of the hotel. The room itself was spotless neat and tidy. The restaurant and bar staff in the hotel are very professional, curtious, and are always willing to help whenever they can. This can be at breakfast or a simple sandwich at lunch or serving dinner. I would not hesitate to recommend this hotel to my friend's and WILL CERTAINLY stay here in the not too distant future. The covit pandemic rules are adhered to and a one way system is in place which works perfectly with ample sanitiser stations throughout the complex. Mark Kerr

Date of stay: September 2020
Trip type: Travelled as a couple
Thank MAK1892
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Leona McGee, Marketing at Jackson's Hotel, responded to this reviewResponded 15 September 2020

Thank you Mark for your wonderful review. We take great pride in our hospitality and the helpful and polite nature of our staff.
It is wonderful to receive your feedback relating to our COVID Health and Safety measures. A great deal of thought and hard work went into the implementation of our new protocols to ensure guests feel safe and protected at all times during their stay.
We are looking forward to welcoming you back already.

Warm Regards
Leona McGee

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Reviewed 10 September 2020

I am just back from a two night stay with my partner. We had such a fabulous time, the staff are a credit to the hotel. Food served in the restaurant was delicious, room was spotless with a beautiful view. Will definitely return!

Date of stay: September 2020
Trip type: Travelled as a couple
Thank meganmQ9428QD
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Leona McGee, Marketing at Jackson's Hotel, responded to this reviewResponded 15 September 2020

Hi Megan,

I am glad to hear you enjoyed your stay and had 'such a fabulous time'. We too feel that our staff are a credit to the hotel. Thanks again and we look forward to welcoming you back.

Kind Regards
Leona

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Reviewed 1 September 2020 via mobile

Whilst the reception staff were lovely and the stay was ok it was when my wife and 2 kids went down for our evening meal so we ordered order was taken by a waitress that had some sort of attitude in fact I got the opinion she didn’t want to be there, so she brought 2 kids meals out first 25 minutes later my wife and I were still waiting on our meal by this time the kids were finished we attracted the attention of a lovely girl Shannon who couldn’t apologise enough and rectified the problem almost immediately whilst Shannon was sorting things the girl who took our order floated in the background with some form of smirk on her face as if she knew what she had done on badness I would say this was one bad apple all other staff including swimming pool staff were so friendly but guests should not have to tolerate such attitude and unfortunately this brought the whole mood off our stay down doubt if we would ever return

Date of stay: August 2020
Trip type: Travelled with family
Thank stephenhT4835CX
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Leona McGee, Marketing at Jackson's Hotel, responded to this reviewResponded 8 September 2020

Dear David W,

Thank you for your feedback. I would like to take this opportunity to apologise for the lack of consistency in the service you received during your stay. We have raised the issue with the member of the waiting team that served you and the matter is being dealt with. We are glad that Shannon was able to rectify things there and then, she is certainly an asset to our team. I do hope you will give us the opportunity to welcome you back in the future. Thank you once again for your constructive feedback.

Kind Regards
Leona McGee

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