Spectacular service from start to finish. Great valet service by Chris and his team, clean room, wonderful southern hospitality and the most friendly greeter at the reception desk by the name of Cheyenne.
- Free Wifi
Everyone here at the Hilton Garden Inn at UT has been so kind and accommodating from the funny and helpful Cheyenne at the front desk to Ariel energetically helping people, Cooper's excellent service in the dining area, Shondia's double duty(with a smile) in the kitchen and dining area, Chris's service at Valet, Catherine checking us out on departure and the fine service of Carolyn with our room. Thank you all for the great service and ALL your kindness!
Cheyenne even helped track down a medical necessity! So helpful. Thank you Cheyenne and team!
Great location and hotel staff. Valet parking is required and costs $10 + tip. Breakfast is not included and $12. Movie selection is limited and not included. Honors members should receive free breakfast, reservation cancellation and movie access.
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your benefits as a Hilton Honors member. Due to our location and limited parking, the $10.00 charge guarantees you a parking spot on property. As for the breakfast, it is a HGI standard to charge for breakfast. However, we do offer bed and breakfast packages that include breakfast in your room rate. Thank you for staying with us and we hope you will consider staying with us again in the future. Safe travels.
Thanks Catherine and Cheyenne. Great place. Great location. Near campus and great restaurants. Definitely will stay here again.
Thanks for the vanity pack. Love the big bathroom
Only negative. No parking for friend who wanted to visit. And we kept going the wrong way on the one way alley
What a great experience. They are located in a great location and or you can take a shuttle to downtown to enjoy great food. Staff is very friendly. I will have no problem coming back our next time in Knoxville
Thank you so much for your awesome review of our property! We are very glad to hear that you will be staying with us on your next trip to Knoxville! Thank you for staying with us and safe travels!
My husband and I always stay here for the football games in the fall. Well, my daughter is a student at UT and had to have a tonsillectomy. I stayed here for over a week. These people are like FAMILY! I had popsicles in their freezer for my daughter, I had a few strange requests and they took care of our every need! They are AWESOME! From the valet staff, to the front desk, to the breakfast / bar staff, to the housekeepers (Erica is my personal favorite) . Stay here and you won't be disappointed!
Wow thank you so much for your amazing review of our property! Here at the Hilton Garden Inn Knoxville/ University, we have an incredibly bright hearted staff, Erica in particular. She is a valued member of our team. Thank you again for taking the time to leave us a review and for staying with us. We look forward to your next stay!