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All reviews lookout mountain room was clean gas station ruby falls indoor pool waffles breakfast lady the breakfast area would stay here again parking lot stayed nights hot breakfast waffle maker desk clerk fresh fruit staff was friendly close to downtown
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Reviewed 23 October 2018

Waffled between a 3 and 4 rating. The location was near Lookout Mountain, which was convenient for our mini vacation. We specifically booked this hotel because it supposedly had an indoor heated pool and we thought that would be a nice treat for the kids at the end of the day. They didn't last 30 minutes though b/c the water was so cold, so that was disappointing. The one other inconvenience was our TV, which wasn't receiving programming. The front desk staff was very helpful, and one of the ladies came up to fix it. It worked off and on the rest of the evening (large portions "off", which was a little annoying in the middle of college football season, lol :)
Our beds and bathroom were very clean, and the pillows were great. The areas around the microwave and fridge in the cabinet were dusty, and there were some cobwebs (with bonus dead bugs hanging in them) on the room side of the window when we opened the curtains. Housekeeping needs Swiffers :) Parking lot is shared on one side with a Howard Johnson's, so it filled up pretty fast at day's end (it was a weekend though). The breakfast had a fair number of choices, and the kids seemed to enjoy it. The hotel is within walking distance of a couple of fast food restaurants, and a Dollar General is nearby. It met our needs and was clean where it counted; just a little disappointed in the pool and lack of consistent TV reception.

Date of stay: October 2018
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank MA H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hasu P, General Manager at Comfort Inn & Suites - Lookout Mountain, responded to this reviewResponded 4 November 2018

Thank you for taking the time to review our hotel and for the feedback. We appreciate it and we work hard every day to satisfy our guest needs. I apologize for any inconvenience we may have caused with the pool not being warm enough when you arrived. We have had a discussion with maintenance regarding the pool and housekeeping regarding the dust in the room. We hope that we can better serve you in the future. Thanks again for your business.

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Reviewed 22 October 2018

My mother and I were traveling from Illinois to Georgia, and decided to stop in Chattanooga to spend the night and tour a national park in the morning. The hotel was close to the highway and near good restaurants. The desk staff was friendly, the room was clean, and the breakfast was more than adequate. We enjoyed our stay, and our brief tour of Chattanooga. Thanks!

Date of stay: October 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Lisa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hasu P, General Manager at Comfort Inn & Suites - Lookout Mountain, responded to this reviewResponded 23 October 2018

Thank you for taking the time to review our hotel. Thank you for the positive feedback. Maybe next time you can check out the amazing downtown area we have. We hope to become your hotel of choice when you are back in our area!

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Reviewed 22 October 2018

Breakfast was fine. Nice to have it included in the price. Hotel smelled really nice upon check in. Front desk sent us to a very good restaurant for fried chicken.

Pros:
bed and pillows very comfortable
Cons:
toilet and shower were not clean

Date of stay: October 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank dlmsigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hasu P, General Manager at Comfort Inn & Suites - Lookout Mountain, responded to this reviewResponded 23 October 2018

Thank you for taking the time to review our hotel! We appreciate the feedback as it helps us improve our operations. We hope that you give us the chance to redeem ourselves!

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Reviewed 21 October 2018

We came back for a second stay so that's got to tell you something. The rooms were clean and relatively up-to-date. Breakfast was the average fare. Pricing was very reasonable and fair. People were friendly, helpful and polite. Good value.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank DLPG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hasu P, General Manager at Comfort Inn & Suites - Lookout Mountain, responded to this reviewResponded 23 October 2018

Thank you for taking the time to review our hotel and for being a repeat guest! We appreciate the business and hope you return soon. Thanks for the feedback concerning breakfast. We strive to improve our processes and will make adjustments to better serve our guests! Safe travels.

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Reviewed 20 October 2018 via mobile

Staff very nice. Anything you need. It’s a bit dated hallways. Downstairs. Rooms are fine. Bathroom updated. Clean. Free breakfast. Very limited. But ok. Parking ok. Central to a lot of attractions. The only odd thing is large sliding windows in room. No locks. Screens. Open easily. I would be terrified if I had a kid. Nothing to keep window closed on second floor. Slides right open

Date of stay: October 2018
Trip type: Travelled as a couple
Thank RosesRed66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hasu P, General Manager at Comfort Inn & Suites - Lookout Mountain, responded to this reviewResponded 23 October 2018

Thank you for taking the time to review our hotel. We appreciate the feedback! My team works very hard every day on providing a positive experience to our guests. We will have our team look into what we can do to address the screen issue. We hope to see you again in the near future!

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