We had 20 people in our group, 11 adults and 9 kids. We were sent off on our scheduled time, however, wait times were long and only 2 of the 4 runs were being used. Then a lady came flying down on a tube that she was not trying to stop and collided with a parked snowmobile. The lift operator at the bottom of the hill ran off to help her and never returned. No one took her place for almost 45 minutes. We had to trudge up the hill to go. When someone finally came to operate the lift, most people had cleared out and we were able to go a few more times. Nothing was offered to us that shift for them being short staffed and leaving the lift unattended. I understand accidents happen, but they should have been better staffed for these types of situations. In addition, the lift kept going on and off. We went over Christmas break and paid $35/person. Pretty pricey for only getting to go 5 times and once having to climb the hill. I think it was fun, but can be better run.