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All reviews convenient location hot breakfast charleston ga pillows elevator
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Reviewed 31 July 2020 via mobile

I have stayed a few times at this hotel and each time I have found the staff to be very professional and accommodating. Rooms are exceptionally clean. Highly recommend staying at this particular location. Close to restaurants

Date of stay: July 2020
Trip type: Travelled solo
Thank Adopted3
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
General Manager, Owner at Holiday Inn Express & Suites Summerville, an IHG hotel, responded to this reviewResponded 1 August 2020

Welcome back to Holiday Inn Express & Suites Summerville. We are thrilled to know that our friendly services and fresh accommodations are the reasons you continue to stay with us. We also agree that our location does not get any better with shopping and dining right outside our doors. Your recommendation is appreciated, and we look forward to your next visit.

Sincerely,
Rohan Chopra
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2020

We stayed at this hotel last weekend due to our AC not working. The staff were nice, but the hallway to our room was in need of vacuuming. Our carpet was stained next to the bed as well as a white spots all over the chair in the corner, and on the carpet. Also, whoever "cleaned" our room left something against the wall near the trash can. There were a few hairs in the shower floor as well and dirty spots on the vinyl-type headboard.
That night we heard some noise in the hallway and opened the door to see the commotion; no one was in the hall but there were chicken bones scattered all the way down the hall! My daughter informed me that the carpet was also soaked in front of the elevator.
I have stayed in one of these hotels before in GA and it was immaculate, therefore the decision to choose this one in my town. They may be understaffed, but our experience was definitely not up to par with the cost of this room for one night. Pretty gross. The sheets were clean and we were exhausted, but wouldn't stay here again.

Date of stay: July 2020
Trip type: Travelled with family
Thank SHilton93
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
General Manager, Owner at Holiday Inn Express & Suites Summerville, an IHG hotel, responded to this reviewResponded 24 July 2020

Thank you for your candid review. We apologize for the cleanliness issue you encountered during your stay. We take the freshness of our accommodations very seriously, and what you encountered is not a normal occurrence. We will address your concerns with our housekeeping associates and work harder so as not to disappoint you in the future. We appreciate you bringing these to our attention and hope to have another opportunity to welcome you back soon for a flawless experience.

Sincerely,
Rohan Chopra,
General Manager

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Reviewed 25 January 2020 via mobile

Situated about 1.5hrs from congaree national park and 30mins from charleston it's a great pit stop.

Hotel room was clean top to bottom. Rooms were huge and the front staff were still pretty chipper and happy when we checked in really late.

Hot breakfast was the usual bacon, omelets, sausages. Also had a small gluten free section which was highly appreciated!

Date of stay: January 2020
Trip type: Travelled as a couple
Thank Hikeotron
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
00gc, General Manager at Holiday Inn Express & Suites Summerville, an IHG hotel, responded to this reviewResponded 26 January 2020

Thank you for being our guest and for writing such a generous review. We are delighted our hospitality and accommodations exceeded your expectations and that you were pleased with our breakfast choices. We are also glad our location worked well for you and made your time with us even better. It was a pleasure having you at Holiday Inn Express & Suites Summerville, and we look forward to providing you with another exceptional stay whenever your travels bring you to our area.

Sincerely,
Rohan Chopra
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2019

Although the room, towels, bed linens and counters etc. were clean, the pillows were most uncomfortable! At breakfast, the pre-made omelet was not warm enough for the cheese to melt and the sausage patty was hard and rubbery. My half and half curdled in my coffee.

Date of stay: November 2019
Thank Gwen B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
00gc, General Manager at Holiday Inn Express & Suites Summerville, an IHG hotel, responded to this reviewResponded 9 November 2019

Thank you for taking the time to review our hotel. Although we are glad to know you were pleased with your clean accommodations, we are sorry you were not happy with the pillows, and that impacted your sleep. Your feedback is invaluable and will help us improve every guest's experience. We also apologize we fell short of your expectations when it came to our breakfast offerings. We will certainly follow up with our food and beverage team to see where we can do better. Thank you again, and we hope to welcome you back soon.

Sincerely,
Rohan Chopra
General Manager

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Reviewed 23 October 2019

We loved our big, modern room. Everything was clean and quiet. The high ceilings and stylish lighting in the corridors was impressive as well. The only drawback was that the constant fan noise that we like at night was unavailable, making it almost too quiet.

Date of stay: October 2019
    • Value
    • Location
    • Service
Thank James G
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
00gc, General Manager at Holiday Inn Express & Suites Summerville, an IHG hotel, responded to this reviewResponded 24 October 2019

James,

Thank you for choosing the Holiday Inn Express & Suites Summerville and for your fantastic review. We are glad our modern design and comfortable accommodations added to the enjoyment of your visit. Our housekeeping and maintenance staffs work hard to provide super clean, well-functioning rooms so that you can relax in comfort. It was a pleasure having you as our guest, and we look forward to seeing you again soon.

Sincerely,
Rohan Chopra
General Manager

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