My wife and I were awakened at 12:30 by banging on our door and the sound of a key card being put in the lock. We called out several times and dialed the front desk to report someone trying to enter the room. The clerk told us it was a security guard and our room had been flagged as dirty in their system. The clerk called off the guard.
My wife and I struggled to understand why a guard was sent to a "dirty" room. The room seemed as if it were serviced and there were no further knocks, so we went back to bed. I was awakened in the morning by my wife, who was asking about little red bugs in the bed.
Bed bugs! I was bitten and fresh blood stains were on the sheets. There were numerous older stains on the sheets as well. We took photos, caught some bugs in a zip lock and headed to the lobby after carefully showering.
The morning clerk was sympathetic but said we would have to speak to the manager. The number for the manager was a recording. I spent the next two weeks contacting Marriott trying to get an explanation for the dirty room being rented to us and a refund of my money. All I got from the local manager was an apology for the "less-than-satifactory" stay, the promise that pest control was being notified and a coupon for another stay--at the same hotel! Marriott corporate did nothing but foreward my concerns. Charleston Board of Health was concerned when I contacted them but had no authority to act.
I finally contacted Priceline, who booked the room for me, and they got my money back a few days later. I will never stay at this hotel again and my opinion of Marriott corporate has been greatly reduced.
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- Also Known As:
- Residence Inn Charleston Hotel North Charleston
- Residence Inn North Charleston
- North Charleston Residence Inn