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“Nothing Grand about Charleston Grand”

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Charleston Grand Hotel
Ranked #51 of 59 Hotels in North Charleston
Reviewed 23 June 2017

I should have cancelled when I walked in and smelled mildew...it was downhill from there. The hotel is banged up, dents and dings on the walls and funky smells throughout. It appears that some renovations have taken place, but there's a long way to go.
The counter staff were friendly, that's my 1 star.

Room Tip: Bring disinfectant.
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  • Stayed: June 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank NewYorkBeachmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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11 - 15 of 204 reviews

Reviewed 3 June 2017

The receptionist was nice, good parking the location was good and not too far from downtown. However, I was not happy that breakfast ended directly at 9:00 am. Not happy that we had a problem with the tv, and no one showed until an hour or so later. Also, I had problems logging onto my laptop, only to discover that the WIFI had been disabled, our room keys were demagnetized before check-out, hotel maintenance took a couple of hours to show up when we had an issue with our cable service. FInally, we were reassured that we could settle our bill on a different credit card. To our dismay they settled the bill on the card used to hold our reservation. Not the card of our choice. A lesson learned!!

  • Stayed: June 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Hotel_Review_2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2017

We stayed here before a cruise because it had transportation to and from the cruise ship and we could park the car at the hotel while we cruised. This place is old, outdated, and filthy. Took forever to check in as the lady clerk likes to talk. Did not eat breakfast there. No way!

  • Stayed: May 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank camarocindy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 May 2017

stayed here before cruise. room look ok. but the bed had been pee in and was very wet. look like it was just made up , never changes sheets. it was so wet if sheets were change out housekeeper would have know that room could not be rent out in that shape. they did change our room but the next room was dirty too no towel in the room and the floor need to be mop. they did take off $20. but they had charge me more to start with. I had pre booked it with a deposit of 27.60 and the balance was to be 74.75 including tax and they charge me 99.99 plus tax of 14.59.

Room Tip: never book this hotel
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  • Stayed: May 2017, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank Jason M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2017 via mobile

Well I visited the Charleston Grand Hotel on the night of 6 May 2017. I must tell you it was experience. First of all checking in was really simple and my room was on the 4th floor period they told me I had a suite. What changes a regular room from The Suite is a half wall next to the bed and a couch on the other side. Okay now when I got there to the room the bed was not made. In fact the blanket from the bed was laying in a clump on the couch. Okay I guess I could live with that. So I went to get some ice. The ice bucket was not complete . Well I went to the room across the hall which is empty time and check their ice bucket , it was also not complete. I want down the hall and finally found a ice bucket that was complete and even with a plastic bag in it albeit a trash bag. So then I was off to find the ice machine. It was right around the corner so I was pretty lucky but it didn't work. I asked an employee if there was an ice machine on every and I was told yes so I went to the third floor for ice however there's no ice machine on the third floor. So I went up to the 5th floor where I finally found one. When I tried to turn on the TV. it was a smart TV but I apparently was not smart enough to work it. I hit the cable button on the screen and then I clicked on another cable button on the screen to no avail. Then I went to the internet connection on the screen and that didn't work either. I I went to channel stream but again no luck. So I went back to the front desk and I asked how to turn on the television so it would work they said they would send me up mr. Clarence. List of Clarence arrived and put the remote control on to antenna, the only button I hadn't used and on came the screen. And he left while I proceeded to find what I could find to watch on TV. However the remote did not have any buttons to change channels and there were no numbers on the remote so I couldn't push the different channel number at this point I was disgusted and went back to the front desk and told me to switch my room. I said I would gladly go to the room across the hall which had a regular TV with a regular remote. They said I had a a suite and I said I don't care. I didn't even know I ordered a suite when I reserved the room. So I went back to my room and I waited again mr. Clarence and we rebooted the television so it would show channels however instead of giving me any more difficulties mr. Clarence just switch the TVs with the room across the hall. Now I can watch normal television channels which is all I really wanted to do until leaving for my event. If it had not been for mr. Clarence I don't know what I would have done he is the BrightStar amongst the dark experience in the hotel. Thank you mr. Clarence wherever you are right now and if you choose the Grand Hotel try to find something else. Now I can say my experience was a normal experience or one of a kind that's up for you to say it was comparing this review with the other reviews on the page. Breakfast was OK in the morning nothing spectacular coffee and a continental breakfast with Belgian waffles. and check-out was relatively easy. Again thank you mr. Clarence. I will tell you that the desk clerk who could have helped me by just wishing my room was absolutely no help since I was willing to downgrade with no difference in what I paid. We should not have to go through this when looking for a place to stay.

Stayed: May 2017, travelled as a couple
1  Thank hogguy1947
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Charleston Grand Hotel

Address: 3640 Dorchester Rd, North Charleston, SC 29405-7569 (Formerly The Historic Grand Hotel)
Region: United States > South Carolina > Coastal South Carolina > North Charleston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #51 of 59 Hotels in North Charleston
Price Range: €53 - €115 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Charleston Grand Hotel 2.5*
Number of rooms: 128
Official Description (provided by the hotel):
Charleston Grand Hotel (formerly Clarion) under new management and ownership is centrally located in the heart of North Charleston, SC. Just minutes away from Downtown Charleston and The North Charleston Coliseum, makes our hotel a very convenient choice. We offer you a variety of room choices and amenities. We take pride in great customer service to go along with an enjoyably comfortable stay. It is our goal to make sure that you leave happy. So if there is anything that we can do, please let us know. Thank you for making Charleston Grand Hotel your choice. ... more   less 
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Also Known As:
Clarion Hotel North Charleston
Clarion Hotel Charleston

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