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Reviewed 25 April 2021 via mobile

AVOID if you can. There are Marriott hotels and other Hilton hotels within a 1 mile radius of where this one is located.The embassy suites near Charleston international airport smells moldy, is in huge need of a total renovation, and is extremely expensive. I relayed this information to the front desk personnel upon checking out and the front desk personnel said yeah we’re old and we need a total renovation but leave a review online and management will see it.

Room tip: Call the hotel directly and ask when the last renovation took place if it’s not a new build.
Date of stay: April 2021
Trip type: Travelled on business
Thank 195tt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Management, Other at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this reviewResponded 25 April 2021

Dear 195tt,

I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience with fresh accommodations, so I regret that we let you down. We appreciate your feedback and do take it into consideration as we update and improve our hotel. We hope to have the opportunity to better serve you on a return visit. Once again, my apologies that we let you down this visit.

Sincerely,
Rob Adams
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2021

All of kind of food and shopping in one area. Hotel room was very spacious. Even had two television! Clean and staff very friendly. I enjoyed free drinks and snack from 530- 730. I definitely will stay again if in the area.

Date of stay: April 2021
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
1  Thank liagrant08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Management, Other at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this reviewResponded 23 April 2021

Dear liagrant08,

Our associates understand and believe that our valued guests deserve an exceptional stay and we will continue to push daily to find new ways to WOW our guests. I will be sure to share your very nice comments with our team; they work hard to ensure guests have a pleasant stay. I appreciate you taking the time to write a review and we look forward to seeing you again on a return visit.

Best,
Rob Adams
General Manager

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Reviewed 18 April 2021

The hotel looks nice from the outside, but the rooms need some deep cleaning and renovation. The rooms are getting worn and in rough shape. We have a high level of expectation for embassy stays and this hotel did not meet expectations.

Date of stay: April 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank kene121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Management, Other at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this reviewResponded 20 April 2021

Dear kene121,

We aim to impress, so I sincerely regret that you did not enjoy your stay. I value your feedback and do take it into consideration as we continually update and improve our hotel We hope to better serve you in the future. Thank you for staying with us and for your loyalty to the Hilton family of hotels.

Sincerely,
Rob Adams
General manager

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Reviewed 17 April 2021 via mobile

First Impression: Multiple Police in the parking lot.

Second Impression: We booked the hotel for the kids/teens to swim in the pool. It was not open. No attempts to fix, nor compensate, nor let us know when it would re-open.

Third impression: Complimentary snacks and alcoholic drinks/sodas were better than expected during COVID but not as awesome as Embassy can do Pre-pandemic. Still, overall a positive here.

Fourth Impression: Tripped on carpeting exiting elevator. Yes, the carpeting is beyond need of replacement and is so bunched up that it is a tripping hazard.

Fifth impression: Room is in bad shape. Not enough linens for pull out coach, nor towels for guests. Wallpaper is peeling, sofa is worn, carpeting is worn, corners are dirty looking with age, bathroom fan was not cleaned (hello COVID), pull out sofa mattress is ridiculously cheap/old/uncomfortable, TVs do not have access to anything. $20 to rent an old movie. Yep, no pool nor TV to entertain the kids.

Sixth impression: Return from eating out at a restaurant to smell Marijuana in the parking lot.

Seventh Impression: So happy to see a fleshed out breakfast during COVID. However, eggs were powdered/French toast was a combo of soggy, cold, and inedible/bacon was tasteless grease/ coffee was tasteless. No made to order omelettes as Embassy used to do. Normal hotel fare. Shirts/shoes must be worn in breakfast line but no attempt to enforce mask policy.

Eighth Impression: Ah, the extra charges...a $200/night hotel ends up closer to $280/night. There is a $10/night parking fee and no security so be aware. Normal hotel practice; but aggravated by the lack of quality in this hotel. Hotel staff was friendly, but nobody went above and beyond.

This property is not up to Embassy Suites usual standard.

Date of stay: April 2021
Trip type: Travelled with family
Thank Hickman06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Management, Other at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this reviewResponded 18 April 2021

Dear Hickman06,

It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that your family did not enjoy their stay. Your feedback provides many areas that we can work on in order to improve our guest experience. We hope to have the opportunity to serve you better in the future. Thank you for staying with us.

Sincerely,
Rob Adams
General Manager

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Reviewed 14 April 2021

This was the worst hotel I ever stay in took my family 4 rooms to get one that didn’t smell and was so what clean the wife and kids slept in the car because they couldn’t get over the smell and the bathroom toilet still have Feces and the toilet seat

Date of stay: April 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank brownmarty56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Management, Other at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this reviewResponded 16 April 2021

Dear brownmarty56,

Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of expectations this visit. Your feedback is greatly appreciated and used to continually improve. We hope that you will reconsider a return visit. We'd love the opportunity to leave your family with a more favorable impression. Thank you for staying with us.

Sincerely,
Rob Adams
General Manager

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