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“Needs some attention” 3 of 5 bubbles
Review of Staybridge Suites

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Staybridge Suites
Ranked #66 of 207 Hotels in Myrtle Beach
Columbia, SC
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Needs some attention”
3 of 5 bubbles Reviewed 16 April 2012

We stayed here for 8 nights last week on the 3rd floor. Overall, it was a great location and quiet at night. But we were concerned about several things:
The elevators were slow, very hot and had/have NO inspection stickers/papers stating the last time they were inspected.
The breakfast buffet staff was rude on several days, quite irritated when asked to replenish waffle mix or if questioned if there was more food. One comment was, “Wish we had doors to keep them out so we can restock”
On Thursday night, they ran out of food by 6:45pm – dinner is served until 7:30 – No explanations or apologies, just “we are out.”
The water pressure was terrible in the shower -
The fish tank in the lobby was in desperate need of cleaning…
We did not have a flat screen TV in our room; it was an older TV with some buttons missing/broken. We did enjoy the free laundry facilities and the 24 hr snack access.
While we will probably not return before the Staybridge name is pulled from this facility, we might stay again should things be better upon arrival.

Room Tip: If more than 2 people, upgrade to a 1 bedroom suite - 3rd floor is quiet
See more room tips
  • Stayed April 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank janice e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Staybridge Suites, responded to this review, 24 May 2012
Dear janice e,

Thank you very much for your recent stay with us. We are deeply sorry we fell below your expectations. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. We’d like to obtain some additional details regarding your experience, so we have sent you a private message.

We look forward to hearing back from you soon.

Sincerely,
Jaime W
Case Manager
IHGCare
Reference # 27745437
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

323 reviews from our community

Traveller rating
    156
    90
    41
    21
    15
See reviews for
150
63
7
30
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • French first
  • Any
English first
S.C.
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 2 April 2012

Nice price, close to what I wanted to do, and clean. I was pleased.

  • Stayed March 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank maxnsc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lamar, CO
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 26 March 2012

We stayed for 3 nights at Staybridge Suites. The full kitchen was nice to have, but the sleeping area was not that big with 2 queen size beds in it. There were 2 flatscreen tvs available and all and all it was a good place to stay. The breakfast was nice and kept up well. They did not come in and clean at all while we were there. Sunday the maids are off, but the other two days we had noone clean up anything (no trash pickup until we asked). It is off the beaten path which makes it nice and quiet. We had no problems sleeping --- the beds were very comfortable. The office center computers worked well also.

  • Stayed March 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Kstocologirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 22 March 2012

Stayed at this property during March break. It is very quite there which is perfect after a long day at the beach and boardwalk with three kids. Free breakfast and full kitchen are very convenience and great for cost savings and avoid eating out everyday. Staffs were caring and very friendly. Definitely one to consider!

  • Stayed March 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank DRojas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
High Point, North Carolina
Level Contributor
121 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 20 March 2012

This place is a little away from the downtown beach area and is much quieter. Had to drive about 7 miles to get any where, but was quiet at night when we went to sleep! Breakfast in the mornings was not just bagels & danishes! It was a full breakfast!

Room Tip: .our room was great !
See more room tips
  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank tinkielu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Staybridge Suites

Property: Staybridge Suites
Address: 303 Fantasy Harbour Blvd, Myrtle Beach, SC 29579-7431 (Formerly Sonesta ES Suites Myrtle Beach)
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Myrtle Beach
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #66 of 207 Hotels in Myrtle Beach
Price Range (Based on Average Rates): €€
Hotel Class:3 star — Staybridge Suites 3*
Number of rooms: 119
Official Description (provided by the hotel):
Staybridge Suites Myrtle Beach - West Enjoy the convenient location to all of the best attractions of Myrtle Beach, South Carolina at the Staybridge Suites® Myrtle Beach-Fantasy Harbour hotel. Guests are within reach of everything this popular resort town has to offer and just a short distance from the airport that the hotel provides complimentary shuttle services for. Your accommodations are in the center of it all. You'll love enjoying our complimentary, hot breakfast before strolling along the Boardwalk while shopping for souvenirs. Minutes from the hotel's site, Myrtle Beach offers surfing and swimming opportunities along with excellent sunbathing and picnic spots. After a long day in the sun, you can return to the hotel's welcoming suites. Myrtle Beach is teeming with business and corporate travelers enjoy amenities that ensure convenience. Free wired and wireless Internet access and a 24-hour Business Center help you stay productive. The convention center and universities like Coastal Carolina University are a short drive away. When you're looking for Myrtle Beach accommodations, look no further than this well-equipped hotel. The refreshing outdoor pool and well-equipped Fitness Center are some of the extras that help make your stay more memorable. Be sure to stop by the Pantry for snacks before heading down to the sports court, outdoor pool and courtyard. We invite you to "Get Comfortable" and call this hotel home on your next beach visit. ... more   less 
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Also Known As:
Staybridge Suites Myrtle Beach - Fantasy Harbour Hotel Myrtle Beach
Myrtle Beach Staybridge Suites

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