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Reviews (318)
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All reviewstv in the mirrorhgvc propertiesfree dvdsdiamond membersmodern designrain showerpool and hot tubfull kitchenforest beachliving roomhighly recommend this propertynew appliancesroom servicegreat propertymaster bathfitness centerthe general manager
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Reviewed 12 April 2018

The amenities in the area and the facility are conveniently situated. Because my wife and I are located in the state of South Carolina, this resort becomes an ideal get-a-way location for the two of us when we want to just relax and depart the normal daily work routine. Further, the size of the facility are perfect; not a lot of people to compete with for attention.

  • Stayed: April 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hilton Grand Vacations
Thank Wilton S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2018

I work a lot and needed a place to decompress. It was serene and scenic. The kitchen came in handy as well. It rained a lot so we went to the store and got some groceries and prepared in the room and watched movies. It was great. Just what I needed.

  • Stayed: April 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hilton Grand Vacations
Thank Deidre L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2018

The property is right on the glorious beach. Units are spacious, modern, and well equipped. The staff was extremely accommodating and warm. When we misplaced an item, Ricardo went out of his way to make certain that it was promptly returned. A lovely stay for our extended family!

  • Stayed: April 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Grand Vacations
Thank Peteycarl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 April 2018 via mobile

We had a two bedroom ocean view suite and we loved it. The property is new and beautiful. The apartment was spacey and modern and lovely. The service was great as well. We enjoyed the location and if we return to Hilton head island we would stay here again

Stayed: April 2018, travelled with family
Thank Reneta B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGrandVacations, Front Office Manager at Ocean Oak Resort by Hilton Grand Vacations, responded to this reviewResponded 23 April 2018

Thank you for all the wonderful compliments. We're happy you enjoyed everything our property has to offer. Please come back and visit us again soon. Until then please continue to travel well.

Alexander Martin
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

While the room, the pool, and the beach are all really great, the resort is still under construction and you will be woken up every day at 8 with the sounds of the construction site. We used our annual allotment of Hilton Club Points to stay here for spring break, and while we can get away from the noise during the day, there is no sleeping in and staying in the room during the day is not relaxing at all. I complained to the desk that we were not notified at time of booking or at any other time since that the resort was still under construction, and they offered $50 toward a dinner. If you have booked to stay here at all in 2018, I highly recommend you cancel your plans and consider other accommodations until maybe next year when the construction is further along.

Room Tip: Face the beach -- there are only a few rooms that do, but it's the only way to not hear and see construction all day.
  • Stayed: April 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank Matt H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGrandVacations, Director of Guest Services at Ocean Oak Resort by Hilton Grand Vacations, responded to this reviewResponded 6 April 2018

Thank you for taking the time to review our resort. I really appreciate you being a member. I apologize for your experience, we did not anticipate the construction of our second phase having a negative effect on anyone's stay as all our amenities are available. Please know, our general manager does not allow construction to begin until 8:30 am in the hopes of minimizing the impact to our guests. We are expanding to provide more room availability for our guests. As with any construction, there may be some disturbances and for that we offer room moves, reservation modifications and cancellations. I value your membership and would like to thank you for taking the time to speak with me a few days ago. If I can further assist you, please call me at 843-342-8400.

Arismel Arana
Director of Guest Services
arismel.arana@hgv.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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