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All reviews historic hotel spoonbread janice smith main street piano bar heavenly bed heart of downtown chocolate covered strawberries southern charm perfect location within walking distance wedding weekend corner room self park parking garage the entire staff wonderful hotel
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Reviewed 25 December 2016 via mobile

I am only reviewing the restaurant and not the hotel. We came here on Christmas for brunch with a group of friends. We had a reservation at 1:30; we were seated at 2:15. The buffet was supposed to stop at 2:30 but they were still seating people after that. The food was mediocre at best. The prime rib was caked in pepper and they never turned over the roasted vegetables. The desserts were definitely warmed from frozen. The waitress never filled our water; eventually someone from our group got up and grabbed the water container and filled our waters. It was not worth the wait or price.

Stayed: December 2016, travelled with friends
Thank Jim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fabian U, General Manager at The Westin Poinsett, Greenville, responded to this reviewResponded 30 December 2016

Dear Jim,
Thank you for taking the time to share your experience during our Christmas Day Brunch. My sincere apologies that the service provided fell short of what you can rightfully expect from us. Despite the fact that it was a very busy day, each single guest is supposed to receive terrific service and great tasting food. I am sorry to hear that this was not the case with you. I have shared and discussed your review with our Executive Chef and our Food and Beverage Manager so that we can make adjustments for the next time. We sincerely hope you will return for another holiday brunch so we can demonstrate to you that the success we enjoy with our holiday brunches is rightfully deserved. Feel free to contact me directly to make the reservation.

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Reviewed 20 December 2016

Upon entering the hotel, you're immediately swept away by its historical atmosphere that takes you back to a more sophisticated era. Now, that's not saying that it's outdated! The decorum is perfect in every single way. It's absolutely beautiful, elegant, and immaculate. My husband and I enjoyed a romantic evening, sipping drinks at the bar surrounded by stunning holiday ambiance that was accompanied by an extremely talented piano player. Our room was more than comfortable and extremely well kept. Please consider staying here... you will not be disappointed!

Room Tip: The 9th floor had a beautiful skyline view of Greenville!
  • Stayed: December 2016, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Nicole S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fabian U, General Manager at The Westin Poinsett, Greenville, responded to this reviewResponded 30 December 2016

Dear Nicole,
Thank you so much for your very complimentary review of the Westin Poinsett! We were so happy to hear how highly you thought of not only our Piano Lounge and it's decor but also our comfortable and clean guest room. We sincerely hope you and your husband will spend many more romantic evenings with us. We look forward to welcoming you back.

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Reviewed 19 December 2016 via mobile

The poinsett is a gorgeous historic hotel with a fabulous atmosphere, convenient location, and more than accommodating staff. Whether you're looking for a weekend getaway or a longer stay the poinsett will feel like home.

Stayed: December 2016, travelled as a couple
Thank Mandie I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fabian U, General Manager at The Westin Poinsett, Greenville, responded to this reviewResponded 30 December 2016

Dear Mandie,
Thank you so much for your great review of the Westin Poinsett hotel! We try hard to make sure guests feel like they are at home when they stay with us and we were delighted to hear that we accomplished that with you! We look forward to having you back with us again, hopefully soon!

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Reviewed 19 December 2016

Everything in this hotel is top notch, every employee is wonderful felt like it was a king , the bar area is one of the best downtown would recommend it to anyone, very clean rooms, everything was so great don't know how to explain it it is a must for any one staying downtown Greenville

  • Stayed: December 2016, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank Kevin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fabian U, General Manager at The Westin Poinsett, Greenville, responded to this reviewResponded 30 December 2016

Dear Kevin,
Thank you so much for taking the time to write such a nice review of the Westin Poinsett! We are very appreciative of your compliments and have shared them with the rest of our team. We look forward to welcoming you back next time you want to "feel like a king"!

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Reviewed 19 December 2016 via mobile

Our first time at the Westin Poinsett was a fabulous experience. Large rooms, friendly staff and the hotel was decorated beautiful for the holidays! I would recommend this hotel to anyone coming to Greenville, SC.

Stayed: December 2016, travelled with family
Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fabian U, General Manager at The Westin Poinsett, Greenville, responded to this reviewResponded 30 December 2016

Dear Guest,
Thank you so much for choosing to stay at the Westin Poinsett when in Greenville over the holidays! Our hotel lobby is festively decorated for the holidays with a live Christmas tree, garland and over 100 poinsettia plants that give our hotel its name! Please visit again, even before the next holidays.

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