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All reviews front desk riverbanks zoo full kitchen breakfast and dinner hot tub home away from home complimentary breakfast awesome hotel breakfast staff a great stay the general manager indoor pool south carolina enjoyed my stay the staff was great business trip fitness center
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Reviewed 4 September 2018

The room smelled horrible. The sofa bed was visibly dirty and smelled. The checkout lady was rude and yelled even when it was her mistake at checkout. Very disappointed that I wasted 24,000 points toward this stay.

  • Stayed: August 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
1  Thank writingstpetersburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denise-HiltonHelp, on behalf of management at Homewood Suites by Hilton Columbia, responded to this reviewResponded 13 September 2018

Dear writingstpetersburg,

We appreciate the review of your recent experience at our hotel. We are very sorry to hear that you received a poor level of service, and that you encountered an unpleasant smell in your room. We have addressed these issues with our staff. The next time you are in the area we would love to have you come back and experience a hopefully improved level of customer service. Thank you once again for your comments.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2018

stay at this hotel !! very very friendly staff, great breakfast and free dinner Monday thru Thursday, Including Adult beverages. The rooms are a little dated, but it worked out great for what we needed, we stayed 3 nights..

  • Stayed: August 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank davel3083
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamuelH2374, General Manager at Homewood Suites by Hilton Columbia, responded to this reviewResponded 17 September 2018

davel3083,
Thank you for the review , we hope to welcome you back soon!

Safe Travels ,
Sam Hoyt
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2018

Homewood truly has that down home feeling. Whether the building is old or new, they continue to hold their standard of cleanliness and charm. The staff is always so helpful. On one of our road trips we were in three different ones. Each one was up to par.

  • Stayed: August 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Carol F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samuel H, General Manager at Homewood Suites by Hilton Columbia, responded to this reviewResponded 2 September 2018

gotogirl2016,
Thank you for sharing the experience you had while visiting our hotel. We appreciate the feedback and I will be sure to share with the hotel team.

All the best ,
Sam Hoyt
General Manager

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Reviewed 28 August 2018

The room floor plan was good, a typical Homewood Suites layout. The room was clean. Rarely heard any "neighbors". Parking was adequate. Breakfast was good but the layout of the serving area was congested - plan to rub elbows. The eating area was adequate, however. Food and drinks were stocked fast enough to keep up with the demand. The rooms only have wireless Internet; the RJ45 jacks wired into the room did not work. The wireless password did not work, either, but Room Service gave us a work-around password. The hotel is very near the zoo and not too far from several nice restaurants.

  • Stayed: August 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank ja813
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samuel H, General Manager at Homewood Suites by Hilton Columbia, responded to this reviewResponded 2 September 2018

ja813,
Thank you for sharing . We recently istalled a brand new internet system , I will reach out to our internet provider to ensure everything is working correctly. Thank you.

Sam Hoyt
General Manager

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Reviewed 21 August 2018 via mobile

We stayed here the night before dropping out son off to USC. I have stayed in several Homewood Suites as I typically find them newer, upgraded, spacious and very nice. This one did not meet my expectations. It was clean, but very small. The toilet and shower area especially. The couch in the living room was also dated and the mattress on it was not comfortable. Our stay wasn't bad but just not as nice as I've come to expect from a Homewood Suites.

Stayed: August 2018, travelled with family
1  Thank DayTrip558011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samuel H, General Manager at Homewood Suites by Hilton Columbia, responded to this reviewResponded 26 August 2018

Hello ,
Thank you for sharing the experience you had while visiting us. Our renovations are scheduled for the coming months , please come visit us again soon.

Best ,
Sam Hoyt
General Manager

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