I used to really enjoy the veggie wrap here - until today! I called in to order my wrap and also ordered a drink. I was told my drink would be added at the time I came in to pick up my order. When I came in to pick up my order, I paid and was handed my bag. I told the woman I had also ordered a drink. At this, the lady in the back in the chefs hat said "oh yes - I forgot to add that to her order!" The lady at the front said oh ok - that will be $1.95. .... I had to put a separate charge of $2.00 on my card separately for a small Dr Pepper. She should have just handed me the cup! It is about how you treat your customers when you make small mistakes like that that keeps customers coming back.
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