We stayed here on June 24th for 1 night and checked out onJune 25th. The night my boyfriend and I arrived, we checked in and went into our room. Later my boyfriend went downstairs to get some snacks and/or fruits. He picked some fruits but when he was busy looking at what else he could get, the receptionist (I believe his name was Neil) approached him and ask to see his pockets!!! Obviously he had something in his pockets....his keys & wallet. I mean this guy didn't say anything politely...like you would expect a normal hotel receptionist to...like.... Hey sir how are you? What can I help you with? Do you have any questions? He literally just walked up to him like a policeman and ask to see his pockets....
My boyfriend and I have stayed at a Marriott before but this treatment was at a whole new level. The customer service and hotel manager apologized but that's expected, they have to apologize. What I don't understand is if this is what Marriott trains its employees? I mean, this guy Neil probably does that a lot, but what amazes me is the fact that he probably just does this to anybody without even thinking about the consequences. I mean he ruined our entire night. We came here to relax and after a long day the last thing you want is somebody thinking you're stealing fruits!!!
- Official Description (provided by the hotel):
- Break away from business as usual at the Courtyard Philadelphia Valley Forge/King of Prussia Hotel in Wayne, PA. Our King of Prussia hotel is located in the upscale "Main Line" of PA and just a short drive to the Valley Forge Convention Center and King of Prussia mall. Our spacious King of Prussia, PA hotel guest rooms feature luxury bedding and inviting spaces to work or relax in. With an open lobby space and complimentary Wi-Fi throughout, you can switch from work to relaxation and back. Enjoy easy access to the latest news, weather and airport conditions via our King of Prussia hotel lobby GoBoard. Our on-site Wayne restaurant, The Bistro - Eat. Drink. Connect. provides guests with healthy food and beverage offerings in the morning and evening dinner service with cocktails. With two King of Prussia meeting rooms , the Courtyard Valley Forge/King of Prussia hotel is sure to make your next small meeting or event a success. Make the most of your travel experience at the Courtyard Hotel in King of Prussia, PA. ... more less
- Reservation Options:
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- Also Known As:
- Courtyard By Marriott Philadelphia Valley Forge Hotel Wayne
- Courtyard Wayne
- Wayne Marriott
- Wayne Courtyard