We stayed here on June 24th for 1 night and checked out onJune 25th. The night my boyfriend and I arrived, we checked in and went into our room. Later my boyfriend went downstairs to get some snacks and/or fruits. He picked some fruits but when he was busy looking at what else he could get, the receptionist (I believe his name was Neil) approached him and ask to see his pockets!!! Obviously he had something in his pockets....his keys & wallet. I mean this guy didn't say anything politely...like you would expect a normal hotel receptionist to...like.... Hey sir how are you? What can I help you with? Do you have any questions? He literally just walked up to him like a policeman and ask to see his pockets....
My boyfriend and I have stayed at a Marriott before but this treatment was at a whole new level. The customer service and hotel manager apologized but that's expected, they have to apologize. What I don't understand is if this is what Marriott trains its employees? I mean, this guy Neil probably does that a lot, but what amazes me is the fact that he probably just does this to anybody without even thinking about the consequences. I mean he ruined our entire night. We came here to relax and after a long day the last thing you want is somebody thinking you're stealing fruits!!!More
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