very nice hotel it is brand new hard to rate the hotel at this time. Hotel needs to pay attention to pool whirlpool for foam issues. the suite was so big nice with private whirlpool. nice breakfast areaMore
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very nice hotel it is brand new hard to rate the hotel at this time. Hotel needs to pay attention to pool whirlpool for foam issues. the suite was so big nice with private whirlpool. nice breakfast areaMoreShow less
Thank you for the review. We have correct the issues in the whirlpool foam issues. We have very happy to hear you enjoyed your suite. We hope to see you again.
Was made to feel I had no right to complain at breakfast, when I pointed out there was no bacon or bread.
No one available to point that out for 10 mins, had to go to reception.
Just because a guest points something out that is lacking, doesn't make them an a$$hole.
Hi, Peter H!
I realize that you have many options when it comes to lodging, and I appreciate you choosing our property.
I am sorry that you were disappointed with the overall service you received from some of our hotel staff. I also understand that you find our breakfast choices lacking. Your satisfaction matters to us very much. I sent you a private message, which I hope you can find the time to read to get more details on this.
As we strive to become better, we would love to once again host your next stop in the area.
Stayed here for 2 nights and was very impressed. The rooms are spacious, well appointed and comfortable. Breakfast was great as well. Will stay here again. The only complaint is the staff bickered back and forth with each other in front of customers.
didn't expect much cause the website at the time didn't have the updated pics. but this hotel was brand new a complete renovation. This place was beautiful and clean and the rooms were very large. Breakfast was yummy too!
Thank you so much for your feedback!
I've stayed at the hotel numerous times over the past 3 years, for business travel. Everything about this hotel was perfect: good customer service, impeccably clean rooms, and a great atmosphere for business travelers. If I had business anywhere in Bucks and Montgomery counties, this hotel would be my home away from home. Well, my recent stay here (last week) left me scratching my head and wondering what happened to this gem. The front desk staff were amazing, as always. However, my room was not completely clean, specifically the bathroom area. There was hair all over the bathroom floor, and this easily could have been swept up or vacuumed. While the bathroom counter was clean, the ledge above it had visible dust and hair on it. I travel with my own cleaning supplies and took care of it myself. The shower and shower curtain appeared clean; but when I used the shower that evening, I found a used washcloth hanging on the curtain rod. Housekeeping was never an problem for this hotel, so I'm really surprised by all of this. I've always loved the kitchenette in this hotel and that would be what keeps me coming back. However, the temp of the mini-fridge is TOO cold and some of my food became frozen. There was also an issue with other guests treating the hotel like a frat house, running the halls late at night, talking loudly to each other, just being plain disruptive. I thought maybe it was just the summer clientele, but I've never experienced nuisance issues at this hotel before, and I've stayed here during all seasons.
Thanks for taking the time to give your feedback. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. I have personally addressed this with our housekeeping staff to ensure this won't happen again.
New Hotel. Clean and quiet. Big rooms but small tv and beds aren’t overly comfy. Room air conditioning didn’t work very quick. Breakfast is pretty standard. Nice staff and customer friendly. Reasonably priced.
Dear Erin W,
Thank you for taking the time to give us a review. Very glad to hear the staff treated you well during your stay. I will share your comments with the staff. Our maintenance staff has been will be checking and adjusting the AC unit the room. We hope to see you again soon.