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“Need to be more considerate about the little people”

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Best Western Grand Victorian Inn
Ranked #2 of 5 Hotels in Sayre
Certificate of Excellence
GreenLeadersBronze level
Reviewed 16 January 2012

Even though everyone was friendly and helpful they were unable to hold to the reservations we had confirmed with them over a month earlier. We were a party of 7, one being an 82 year old women in a wheel chair. I reserved 2 double queen rooms next to each other and ended up with 2 King rooms, which they could not change. Our booking was pushed aside to make room for a large party, causing us some major problems and headaches. We had to many people to fit on 2 king beds. Sleepng on a cot is not what I reserved and paid for. I guess money is more important to them, then holding to their confirmed promises. It was a very uncomfortable stay with them.

  • Stayed: January 2012, travelled with family
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2  Thank Nadine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa C, General Manager at Best Western Grand Victorian Inn, responded to this reviewResponded 25 August 2012

Thank you for commenting on your stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience and to exceed all guests' expectations. I am sincerely sorry we weren’t able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.

Starting in the beginning of April 2012, the hotel has come under new management & ALL of the staff has gone through manditory customer service training. We are aggressively taking necessary steps to move in a positive direction in order to create memorable experiences for our guests. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Thank you again!
Lisa Criscera
General Manager
Best Western Grand Victorian Inn
Sayre, PA
570-888-7711

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393 - 397 of 409 reviews

Reviewed 28 July 2011

This was our second stay here and we have enjoyed both of them. We really appreciate a dog-friendly hotel with reasonable fees that is also tastefully appointed. The restaurant is pretty good, too. Not gourmet, by any means, but breakfast will get you by and the dinners are pretty good. Staff is always helpful, and the place is always clean and inviting!

  • Stayed: November 2010, travelled with family
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2  Thank MrZero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2011

Best Western-Grand Victorian Inn....you still have it! Great Rate, stayed in room 235 (King, end of hall unit). The check-in was a breeze, front desk staff very pleasant! We had reserved a King room but were assigned a double queen. Front desk staff quickly and without hesitation corrected and we were on our way. Other reviews have mentioned you do not want to be over the lounge or the banquet rooms.....they are correct! We were directly over the banquet room, and the music vibrated right into our room....Not an issue since the party ended promptly at 8 pm...had it been a later event, that could have been a big downer. The bed was very comfortable and sheets crisp and clean. I must mention that the bathroom was huge with marble counters! Sweet! Complimentary breakfast was great, hot, good variety. Our stay was a nice escape when back in NEPA for the weekend!

Room Tip: book online, 7 day advance purchase rate!
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  • Stayed: April 2011, travelled as a couple
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Thank ski2play2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGrandVictorianIann, Front Office Manager at Best Western Grand Victorian Inn, responded to this reviewResponded 8 July 2011

Thank you for your kind words, and we are pleased that you enjoyed your stay with us. We look forward to seeing you on your next visit to our area.

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Reviewed 10 December 2010

Even though the hotel is a little outdated, we still enjoyed are stay. The staff were caring and helpful. The lounge was nice and the rooms were clean. The rate we paid through Resorts Plus International was low enough to make the stay satisfactory.

Stayed: October 2010, travelled with friends
2  Thank jakethecake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGrandVictorianIann, Front Office Manager at Best Western Grand Victorian Inn, responded to this reviewResponded 8 July 2011

Thank you for staying with us and we hope that you will return if you find yourself in our area again. I would like to tell you that since your visit, we have updated many areas of the hotel including the fitness center, restaurant and other public areas. This property improvement is on-going and we are working hard to ensure the Best Western Grand Victorian Inn provides travelers the best accommodations in Sayre, PA.

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Reviewed 24 May 2010

this is a large hotel.. one nice thing it has a lounge..and a large parking lot easy to get a semi into...could use some modernizing....A/C poor and didnt keep room cool...room not lit very well....fitness ctr closed when I arrived at 9:oo pm...cob webs on ceiling ...dust on everything ...not worth $139.00.....I would not recommend this place at all....esp. considering the price.......

  • Stayed: May 2010, travelled on business
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2  Thank teamster175
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Grand Victorian Inn

Address: 255 Spring Street, Sayre, PA 18840-1909
Phone Number:
Region: United States > Pennsylvania > Sayre
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Sayre
Price Range: €61 - €86 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Grand Victorian Inn 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Best Western Grand Victorian Hotel Sayre
Best Western Sayre
Sayre Best Western

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