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Reviewed 19 September 2021 via mobile

This place is Disgusting there was blood on the comforter & something on the walls the whole place smells of weed. The staff barely speaks English and clearly does not care at all when my office booked me here it felt like a punishment I would never stay here again

Date of stay: September 2021
Trip type: Travelled on business
Thank mike14924
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel Management, General Manager at Microtel Inn & Suites by Wyndham Philadelphia Airport Ridley, responded to this reviewResponded 3 weeks ago

Hi mike14924,

Thank you for your review! Please confirm that you stayed at our location by contacting the hotel directly for further assistance.

Thanks so much!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2021

The guest floors and elevator had a strong marijuana smell. The fire alarm went off second night into our stay from the marijuana that was being used in the room beside us. We complained and the staff knocked on our door asking us if we are using marijuana since she received a complaint from the floor and we said No we made the complaint m. We heard loud noises so we thought they made the people in the next room leave. I was awakened by a strong smell and I had to put shampoo under my nose to block the smell. When we checked out the clerk how are stay was and told her again about the smell and she told us that drugs are not allowed in the motel. Someone may need to walk the floors because we talked with other guest and they could smell the stench too!

Date of stay: September 2021
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank cullenjana2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel Management, General Manager at Microtel Inn & Suites by Wyndham Philadelphia Airport Ridley, responded to this reviewResponded 3 weeks ago

Hi cullenjana2019,

Thank you for your review! Please confirm that you stayed at our location by contacting the hotel directly for further assistance.

Thanks so much!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2021 via mobile

I don’t know what happened to this hotel. I have stayed here several times and this time was terrible. Dirty room, wet towels hung up in the bathroom. Just gross. We asked for a shuttle to the airport and a wake up call. Got neither

Date of stay: September 2021
Trip type: Travelled with friends
Thank jennypP1459GZ
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel Management, General Manager at Microtel Inn & Suites by Wyndham Philadelphia Airport Ridley, responded to this reviewResponded 3 weeks ago

Hi Jennyp1459GZ,

Thank you for your review! Please confirm that you stayed at our location by contacting the hotel directly for further assistance.

Thanks so much!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2021 via mobile

The hotel is obviously having some issues. Get in the room first thing no glasses no hair dryer. Talked to very nice lady at front desk about hair dryer never got one. That evening the hotel lost all hot water luckily it was corrected during the night. Then during the night the air conditioner got quite noisy. The spigot in the tub had hair hanging from it. We have stayed here several times in the past have to question staying there again. Also note the breakfast is not being served just cold cereal and some pastry. There also is a sign about mask wearing in the hotel which is not being adhered to by visitors and employees.

Date of stay: August 2021
Trip type: Travelled with family
Thank 829lr
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel Management, General Manager at Microtel Inn & Suites by Wyndham Philadelphia Airport Ridley, responded to this reviewResponded 3 weeks ago

Hi 829lr,

Thank you very much for your feedback. We welcome all feedback in a positive manner! You are absolutely correct. We are going through a transition and working to ensure that we continue to provide outstanding service. We would love another opportunity to serve you. Feel free to contact me directly should your travels bring you back to the Ridley Park area. I would love to assist you personally.

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Reviewed 21 August 2021 via mobile

Our room was clean and comfortable. The problem that we encountered was with the park, sleep, fly transportation. Apparently the van for running this program was broken and they were sharing a van with a nearby hotel. We did not know this until we arrived at our scheduled time for airport transportation and were told that they were out of space. They did provide transportation about 30 minutes later which added some stress at the airport but we made our flight. Upon our return, no one answered the phone when we called for a shuttle. Parking was also very limited at the hotel so this did not seem like a place that should be providing airport parking.

Date of stay: August 2021
Trip type: Travelled with family
Thank Stephanie E
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel Management, General Manager at Microtel Inn & Suites by Wyndham Philadelphia Airport Ridley, responded to this reviewResponded 3 weeks ago

Hi Stephanie E,

Thank you very much for taking the time to provide your feedback. We are very happy to hear that you enjoyed the cleanliness and comfort of your room. We are however, saddened to hear of the issues you experienced with the shuttle service. I would like to inform you that the shuttle is back in service and fully operational. I will be sure to share your feedback with the team so that we may be able to continue to provide outstanding service.

Yours in hospitality,

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