We showed up to the hotel at 6:30pm after a long day of traveling...I found Pittsburgh tough to drive through, and my boyfriend has a broken foot so I'm doing all the driving, and he can't walk very well. . The receptionist's first words to me "I was just about to call you"
The room wasn't available...got sent to another hotel.
I am unhappy because had I gotten this message earlier, I would have gone straight to the other hotel rather than drive across the bridge in BAD traffic, only to be turned around.
Poor customer service. Very disappointed. As a "valued member" of IHG, I would have appreciated a phonecall.More
- Room Service