Stopped by at random - decided we wanted pizza, and didn't know if this Robinson Twp mall had a pizza shop.
It was a little intimidating when you first enter - it is one of those "you choose everything you want" places, similar to what Subway is for sandwiches. However the first employee you encounter, at the beginning of the line, asked if this was our first time (yes) and pleasantly explained how what choices were to be made.
We selected a "pre-planned" meat lovers pizza (cheese, meatballs, pepperoni, and red onions) - only about $10! There were still choices to be made - Italian or turkey meatball.... And much to our surprise, when he was done putting the mozzarella on our pizza, the young man looked up and asked if that was enough cheese! I've never seen that before.
After going through the ingredients line, the pizza is popped into the oven, but is ready within less than about 5 minutes.
Pizzas follow the process with a paper with your choices (and name) on it, matched to the pizza with a metallic tent card with a number on it. I was certain that the process would fall apart at the register, where all the pizzas come out, are matched up with the paper (your name and choices), the cashier cashes you out, and asks if you want any further "topping" (we got pesto sauce).
In spite of pizzas coming out fast and furious and in seemingly random order, the cashier/finisher, Monica (we think she might have been the manager, too), had everything perfect.
As we sat and ate our delicious pizza - did I mention all the ingredients were fresh? - we watched as every employee found something to do at all times. If the line died down, some went and filled napkin holders, other restocked ingredients, others prepped ingredients. The manager went out to check on customer experiences, all the while bussing tables. Not a single employee stood idly by. Further, they all seemed to be smiling, like they enjoyed being there.
We didn't go out of our way to find Blaze Pizza, but if we are ever near one again, we WILL make the effort to eat there!