Expedia was hacked and my account was accessed. Someone booked the Palmyra hotel using my account. I called the hotel and their exact response was "Well, we already got paid by Expedia, so there is nothing we are going to do about it". This was a day before someone (scammer) was set to spend the night in their hotel.
They didn't care, in fact they were happy to take someone's money and let a criminal stay in their hotel.
I called a second time cause I didn't want someone actually getting a hotel room on my dime and they actually threatened to call the police on me because I wouldn't let it go. I didn't yell or cuss at them, I was persistent that they cancel the reservation, they wouldn't.
Since the reservation was under my name, the person that used the room couldn't have shown ID, so I can only assume this hotel regularly deals with criminals and they are ok with that.
I even wrote an email to hotel management and never heard back.
I certainly hope someone reads this and thinks twice about spending their money at this hotel. You never know, they may give away your information themselves.More
- Free Wifi
- Free Parking