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“First time inedible fries and other time lousy contaminated food from Rino's”
Review of Rino's Pizza

Rino's Pizza
Ranked #14 of 40 Restaurants in Manheim
Cuisines: Italian
Restaurant details
Reviewed 4 July 2016

First time hard inedible fries, they would not even replace them. Now this time we got steak sandwiches and fries. The steak sandwich my boyfriend was eating and found dirty fuzzy fibers inside the steak sandwich. Either from the driver that was not happy from not getting tips from a previous time and placed it in the steak sandwich or at Rino's itself possible they accidently dropped it in without knowing it. So me and my boyfriend did not eat the rest of the food since we lost our appetite. Before we threw it away. I called Rino's and talked to the manager named "Jessica" keep in mind the time before this we had rock solid inedible fries and they did not offer to replace them for us as I requested them to. So the second time we figured to try them and give them one more chance and that is today we got the contaminated sandwich, either intensionally by the driver who did not get a tip or accidentally by Rino's in the kitchen.We wanted to bring the contaminated food back to Rino's but when I called the manager "Jessica" she would not even attempt to rectify the situation by either replacing the steak sandwich or offering to give money back for one sandwich. In this case it is not 3 strikes and your out. For us it's 2 strikes and your out! The reason we aren't using Rino's anymore, is because the manager "Jessica" was highly unaccommodating and would not want to work with us just like the previous time with the hard fries. She would not rectify the situation and to top it off to get out of accommodating us professionally she decided to blame it on us without ever viewing the evidence. SHE ACTED HIGHLY UNPROFESSIONAL TO DO SUCH A THING!

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Thank gingrichjennifer2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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11 - 15 of 35 reviews

Reviewed 24 June 2016

We have passed this eatery many times but never stopped. We should have continued that habit. The pizza was over done, crust was tasteless, and the sauce was uninspiring. For good Pizza cross the river to New Jersey.

Thank Limulus49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 May 2016 via mobile

Like the reviewer above stated .. If you know Pizza and are here from NY jersey, Philly even or an Italian .. Your going to be a little disappointed . Your in Amish country . The locals like pizza as bread with a ton of cheese any quality and any red sauce .. What can I tell you ?.. The place is clean , they are nice people . There are few choices here so.. Think of it as fuel and try them .. The kids won't know. The price is decent as well Bon appetite !

Thank Redvette65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 April 2016

Awesome authentic Italian pizzeria! Staff was so nice and accommodating! We had a large group of basketball players and the staff was very friendly even when we came in close to closing hours.

Thank carolp157
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2016

We loved our first visit to Rino's and will for sure be returning when we can! Vito and Alessia are brother and sister who serve with their father, Piero in their family-owned business. Alessia and Piero took time out of their busyness (at the end of a long Saturday night shift when it was not the most convenient time to do so) to chat with us and we had a wonderful time sharing some of what was on our hearts as well as hearing about their country...yes they are Italian from Sicily.
Our waitress, Heather, was very personable and also took time to chat with us and listen to things going on in our lives. She brought us some wonderful food and we brought home enough for another meal! A special treat was the variety of Boylan sodas they offer made from natural cane sugar. Black cherry is a favorite!
If you are anywhere around Manheim and want great Italian food surrounded by great people, go to Rino's!!! May our precious Jesus guard and protect and continue to bless this family who exemplify the realization of the American dream.

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Thank Thomas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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