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All reviews employee named recommend this hotel rooms are clean indoor pool great customer service clayton philadelphia
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2 - 7 of 72 reviews
Reviewed 10 April 2018

Very easy to check in, account execvutive great to work with. Rooms are always available. Rooms are clean, comfortable. Service is great. Easy on-line check in with our company code. Prive is right. Thanks Ronnie with Extended stay.

Date of stay: April 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank Sherry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Philadelphia - Malvern - Swedesford Rd., responded to this reviewResponded 11 April 2018

Sherry, thank you for being our guest and taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks again for choosing our hotel, and we look forward to welcoming you back soon.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2018 via mobile

Hello my name is Steve Anderson and I visit the extended stay America Philadelphia Malvern 8 East Swedesford road all the time. I wanted to highlight the front desk gentleman Clayton. He is an excellent person and great to talk to great customer service and very professional I enjoy talking to him every time I visited this hotel.

Date of stay: March 2018
Trip type: Travelled on business
Thank sly3303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Philadelphia - Malvern - Swedesford Rd., responded to this reviewResponded 10 March 2018

Steve, thanks for sharing highlights of your recent visit to Extended Stay America. We are thrilled to know everything went great during your stay and that our excellent service made for a memorable experience. Special thanks on behalf of Clayton for highlighting his efforts. Thank you once more for the review, and we look forward to welcoming you back again soon.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2018 via mobile

We had our flights cancelled to London after check in. With multiple cancellations pretty much all hotels were full near to central Phili and the airport. This hotel popped up and we managed to book the last three rooms after a real let down at a nearby Hilton (Newtown). The check in was excellent given all the pressure and a clean room was just required. One downside is now nearby restaurants (walking distance as we had no car). A solid clean and well run establishment.

Date of stay: March 2018
Trip type: Travelled on business
Thank David V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Philadelphia - Malvern - Swedesford Rd., responded to this reviewResponded 4 March 2018

Thank you for being our guest at Extended Stay America. We are pleased to know your visit with us was comfortable and that our location was ideal for your needs. It was a pleasure having you here, and we look forward to seeing you again soon.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2018

I appreciated my stay and having a kitchen with being able to cook and have use of a refrigerator. This saved money on eating out. Also having the double beds in their own rooms, allowed my friend to stay up late and watch her own t.v. while I could go to bed early.

Date of stay: January 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank catherineaV3437QF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Philadelphia - Malvern - Swedesford Rd., responded to this reviewResponded 27 January 2018

Thanks for the awesome feedback. We are thrilled to know all went great during your stay and that you were satisfied with all that we have to offer. It was a pleasure serving you at Extended Stay America, and we look forward to hosting you again soon.

Sincerely,
Hotel Management

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Reviewed 17 December 2017

Service at 1st was awful and room wasn't cleaned. Would only stay at this motel if price is cheaper then extended stay on morehall rd which I normally stay at . I wish I had the lady name at front desk at 1215 bc she was horrible. When I came back to hotel at 430 front desk person was very nice and courteous and obvious not the same person.

Date of stay: December 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank jorgefP4172JB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Philadelphia - Malvern - Swedesford Rd., responded to this reviewResponded 18 December 2017

We are so sorry for the difficulties you experienced at our front desk with one of associates and for the behavior of our employee. We have shared your remarks with our team in an effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. Thank you for staying with us and for your candid feedback. We hope you will allow us the opportunity to regain your trust.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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