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Reviews (1,796)
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Reviewed 14 November 2017 via mobile

This hotel is a very nice place to hold a business seminar. The staff at the front desk was very pleasant, personable and helpful! Don’t forget to ask for one of their delicious hot chocolate chip cookies at the front desk! The meeting room was very nice. The meal was delicious in the restaurant at lunch time. To me, the attitude of the staff ir attentiveness to detail made the day very pleasant.

Stayed: November 2017, travelled on business
Thank Delmas G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this reviewResponded 15 November 2017

Delmas G,
Thank you for sharing your great experience, and for choosing to stay with us for your business seminar. We are happy you enjoyed everything the property had to offer, and hope you will return and visit with us again in the near future! Emily Drennen :: Edrennen@willowval.com :: Guest Relations

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Reviewed 13 November 2017

I took my 2 and a half year old son for a overnight stay, so he could swim. He had an absolute blast! The kiddie splash area was so perfect for him and he also loved swimming in the regular pool. When I booked our stay, I signed up to be a hilton honors member. The price I got through that program was great, especially for the quality of the hotel. I would love to bring him back in a few months, I as sure he will have just as much fun as the first time!

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank katiepU6924SY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this reviewResponded 14 November 2017

katiepU6924SY,
Thank you for sharing your experience, and for choosing to stay with us! We are happy you enjoyed the indoor water playground, and that you were able to enjoy the benefits of joining the Hilton Honors program! We look forward to seeing you the next time you are in the Lancaster area! Emily Drennen :: Edrennen@willowval.com :: Guest Relations

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Reviewed 12 November 2017

Overall was far from where I was working, but the problem was at lunch, the food was not that good, and my entire group got sick.
We dis not want to eat there after the first lunch so we went and eat somewhere else every day!

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Sandra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeLancaster, General Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this reviewResponded 13 November 2017

Sandra S.,
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations with the restaurant. Your comments will help us as we continually work to improve our guest experience, and I will make sure this is addressed by our food and beverage manager. If there is anything else we can do to make it right please reach out to me directly at dory.hoffman-kumar@hilton.com or 717-464-7502. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future. Dory Hoffman-Kumar :: dory.hoffman-kumar@hilton.com :: General Manager

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Reviewed 10 November 2017 via mobile

Room is clean..front desk is nice..restaurant is horrible..service is friendly but understaffed. Dessert is frozen strawberries ..trust me pic looks better than it is. First day here hoping things improve.

Stayed: November 2017, travelled with family
Thank bryluke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeLancaster, General Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this reviewResponded 13 November 2017

bryluke,
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations with the restaurant. Your comments will help us as we continually work to improve our guest experience, and I will make sure this is addressed by our food and beverage manager. If there is anything else we can do to make it right please reach out to me directly at dory.hoffman-kumar@hilton.com or 717-464-7502. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future. Dory Hoffman-Kumar :: dory.hoffman-kumar@hilton.com :: General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2017

This hotel has never disappointed. My family so enjoys the pool and I appreciate how clean the rooms are and how friendly the staff is. They make you feel very special when you stay here which is why we return often. Comfortable beds and lovely views.

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Jennifer P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this reviewResponded 13 November 2017

Jennifer P,
Thank you for sharing your wonderful experience, and for choosing to stay with us time and time again! We are happy you always enjoy your stay, and especially love the pool! We look forward to seeing you the next time you are in the Lancaster area! Emily Drennen :: Edrennen@willowval.com :: Guest Relations

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