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Reviews (1,794)
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All reviewsdouble treewillow valleywater playgroundcookiesthe palm courthole golf courseindoor waterparkpool areadutch wonderlandbreakfast buffetgreat for kidswhirlpool tubbeautiful hotelwedding receptiongreat poolupon checkhotel restaurant
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123 - 128 of 1,794 reviews
Reviewed 8 November 2017

The grounds were beautiful. The staff was very friendly. The room was clean. The AC was extremely loud. The restaurant was very good. The breakfast buffet was excellent. The water park and pool were nice.

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Jamie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this reviewResponded 10 November 2017

Jamie M,
Thank you for sharing your experience, and for choosing to stay with us. We apologize the AC unit was noisy during your stay, and will work with our maintenance team to repair or replace the unit as needed. We are happy you enjoyed your stay otherwise, and hope you will return and give us another opportunity to give you a great experience! Emily Drennen :: Edrennen@willowval.com :: Guest Relations

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Reviewed 6 November 2017

The Doubletree is an excellent hotel to hold a conference, retreat, wedding, honeymoon, or any other function. The hotel and staff are excellent. You get your money's worth and then some. I really enjoyed my stay there.

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank 288jacquelynb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this reviewResponded 7 November 2017

288jacquelynb,
Thank you for sharing your conference experience, and for choosing to stay with us. We are happy you enjoyed everything about the property, and hope you will return and visit with us again in the near future! Emily Drennen :: edrennen@willowval.com :: Guest Relations

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Reviewed 5 November 2017

Definitely a favorite destination, clean friendly staff and fantastic service. Room was excellent condition and the bed was spotless with soft pillows and a great view of the center court of the interior of the hotel

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank V9394YZronh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this reviewResponded 7 November 2017

V9394YZronh,
Thank you for sharing your great experience, and for choosing to stay with us. We are happy you had an excellent stay, and hope you will return and visit with us again the next time you are in the Lancaster area! Emily Drennen :: edrennen@willowval.com :: Guest Relations

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Reviewed 30 October 2017

From check-in to check-out, the stay was wonderful! The room was nice. The king bed was soooo comfortable that we slept until 10:00 each morning. The 50" TV was an added bonus. The jacuzzi bath was VERY LARGE. The building was very clean. The room was very clean. The only draw back was No In Room Microwave in none of the rooms. You had to go down the hall to the Vending and Ice Machine area to heat up your food. It would be a 5-star review if the rooms had microwaves.

  • Stayed: October 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Getaway4613
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this reviewResponded 1 November 2017

Getaway4613,
Thank you for sharing your feedback, and for choosing to stay with us. We strive to provide our guests with a great experience, and we are happy that you enjoyed your stay, and especially loved the comfortable beds and jacuzzi tub! We will make sure to pass your suggestion onto our general manager who is always looking for ways we can improve for our guests, and hope you will return and visit with us again the next time you are in the Lancaster area! Emily Drennen :: Edrennen@willowval.com :: Guest Relations

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Reviewed 28 October 2017

Check in was quick and the cookie was a nice touch. The room faced the atrium. Business meeting went well and the facilities met our needs.Meals were well prepared and served on time.

There were comments from attendees that some of the rooms need updated.

Room Tip: Ask for a room that faces the golf course.
  • Stayed: October 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank JCDPGH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this reviewResponded 30 October 2017

JCDPGH,
Thank you for sharing your great experience, and for choosing to stay with us. We are happy you enjoyed your stay. We are in the process of planning a renovation, which will bring new life to the property and update the guest rooms. We hope you will return and visit with us once renovations are complete to see the new look! Emily Drennen :: Edrennen@willowval.com :: Guest Relations

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